Sykes Holiday Cottages - Disgraceful.

It is incredibly rare for me to leave a negative review, I always try to be balanced, however, for Sykes I will make an exception. If it were possible to leave zero stars I would. As a birthday treat for my wife I booked a 3 night star at Ellen Cottage in Burford, (Cotswolds). This was not a cheap weekend break, and with both my wife and I working for the NHS we were looking forward to a short break away, which we hadn’t been able to do for over a year. Everything looked clean and as expected on check-in at 6pm, but on returning from getting dinner we noticed pet hairs all over the bedding and duvet in the master bedroom. None of the emergency contact numbers worked, so we had to use what we could from other beds, even though they didn’t fit, which led to an uncomfortable night’s sleep. The next day we contacted Sykes who said they would get housekeeping out to put this right. As we were out for the day, and not able to easily get back to the cottage we agreed they would come round at 5pm. After a number of calls chasing, housekeeping finally arrived at around 6:30pm. The girl who came to the door saying she was from housekeeping was incredibly rude to my wife, saying she did come here for this, and actually laughed at my wife when she was explaining how annoyed she was with the situation, and that it had spoilt our trip. We then complained to Sykes who lodged a complaint and said they would look into it. To cut a long story short Sykes refused to accept responsibility for the state of the bedding, blaming the owner, who they said the cleaners worked for and advised us to contact the police to take our complaint further if we wished, at this point I almost lost the will to live, their suggestion being so ridiculous. They have now refused to look into it any further have closed our complaint without any compensation. I will never use Sykes, of any of their affiliated organisations again, and I strongly suggest others don’t either.