Awful customer service

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2.6 / 5
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starmummy123's review of Cottages4you


“Awful customer service”

Written on: 28/09/2017 by starmummy123 (1 review written)

If anything goes wrong with your holiday cottages4you will claim that they are only a booking agency and you have to take any complaints up with the property owner but then they won't give you the owners details to contact them. After weeks of ringing and emailing trying to resolve the problems they finally agreed to pass on an email to the owner, again after weeks of ringing and emailing the company kept saying they had not heard back from the owner yet. Finally after our constant ringing them they stated the owner had emailed them back calling us liars and there was nothing else they could do as they were only a booking agency.
They even refused to publish our bad review warning others of the dangers of this property.
Awful customer services I would never use them again or recommend them.

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