Damp & Mould

Family recently stayed at 11 GURNARD PINES, Isle of Wight booked with COTTAGES 4 YOU. On arrival, we smelt a strong smell of bleach, we,hoped it was clean! We Left luggage to meet up with friends and get shopping. We returned to the strong smell of damp and on further inspection noticed damp and mould spores in the bathroom living room and one of the bedrooms. The bathroom smell of damp was so unbearable we could not even use the washing facilities. The bleach had originally masked the smell. We had no choice but to stay that night but immediately contacted COTTAGES 4 YOU in the morning. We explained that our party had vulnerable guests with respiratory illness' and we could no longer stay in the property as it was a serious Health Risk. Cottages 4 You would only look for properties within their own company at a similar price and informed us at 3.30pm they were unable to help. We explained that we were literally stranded with nowhere to stay, with little if any, chance of even getting a ferry to then drive home a long distance, exhausted, due to little sleep due to the terrible conditions of the property. Without anywhere to stay, we begged for their help to look on the internet to find us somewhere suitable as our signal was limited, they said they could not. Despite us supplying photographic evidence of damp, mould alongside a rusty microwave and dirty toaster, Cottages 4 You continued to advertise the property. We were offered £100 compensation that didn't even cover the additional cost of another property that we found at the 11th hour thanks to Sykes who were brilliant. Cottages for you completely let us down. Would never use again.