Airbnb Reviews - www.airbnb.co.uk

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★☆☆☆☆

“Sneaky!”

Written on: 27/07/2020 by gnHowe397 (1 review written)

Airbnb has always been very sneaky with its cancellations policy, but lately I am getting the impression they are being deliberately ambiguous in their wording so they can charge people the service fee when they expect to be able to cancel for free. Said wording changes once you book, and only then does it reveal you're not getting your service fee back whereas before it implies you get everything back. By comparison, booking's free cancellation policy is entirely clear and has never failed me… Read Full Review

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★☆☆☆☆

“Uninterested Customer Service”

Written on: 16/05/2016 by Honest100 (2 reviews written)

I contacted a host promoted on the Airbnb website uk. Now approaching two weeks I have not heard back from this person, the required dates were available at the time. On contacting customer service to complain about this, basically their response was that it was my fault and I should book another place and cancel at the last minute in case the other person does not respond even though this is a host that Airbnb are promoting on their website. I was not allowed to leave a reply as you may only… Read Full Review

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★☆☆☆☆

“Uninterested Customer Service”

Written on: 16/05/2016 by Honest100 (2 reviews written)

I contacted a host promoted on the Airbnb website uk. Now approaching two weeks I have not heard back from this person, the required dates were available at the time. On contacting customer service to complain about this, basically their response was that it was my fault and I should book another place and cancel at the last minute in case the other person does not respond even though this is a host that Airbnb are promoting on their website. I was not allowed to leave a reply as you may only… Read Full Review

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★☆☆☆☆

“Airbnb dos not publish low-star ratings. ”

Written on: 09/01/2016 by Owens181 (1 review written)

I reviewed an apartment in Rome I booked through Airbnb. They would not publish the review because it was a one-star rating based on actual experience. Airbnb does not protect guests and will mislead customers because they do not publish bad reviews of their listings… Read Full Review

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★☆☆☆☆

“Terrible on call experience”

Written on: 10/06/2015 by rajeshrawal (1 review written)

Feedback: I booked an apartment in London and found various issues with cleaning. So i decided to call AirBnB and give them feedback and ask for suggestions, this is how they handled my situation : 0) Pictures listed are different than apartment we got. 1) I was told at the starting of the call that cooker is being used by me as she can see in pictures that it is hot - She wasnt even looking at right pictures. She was looking at "Siemens touch stove" rather than cooker - which she didnt want… Read Full Review

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Rajeshrawal's Response to rajeshrawal's Review

Written on: 25/06/2015

I would like to reply to this thread. It was issue with specific person dealing with my case at that time. My issue was resolved by another manager assigned to my case, who dealt with it very diligently and helped me through resolving all issues. He reassured my trust back in AirBnB. Thank you very much

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★☆☆☆☆

“rubbish”

Written on: 28/07/2013

We had bookings refused form some which was annoying, especially as there seemed to be availability, from others owners we got no correspondence - all very unprofessional… Read Full Review

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★☆☆☆☆

“They don't list the best opportunities”

Written on: 28/11/2012

They list only properties which pay them a huge fee over the counter. So, still they got a lot, but when they have enough of a type they just make "searchable" those which paid them for "additional" services (photos, ...). So, they don't focus the customer better offer, but their interest. T hats why when I tried to book the property I booked first and I was delighted with, it wasn't available never, so they offered me alternatives. But finally I found this same property in HouseTrip and the… Read Full Review

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