DO NOT ORDER FROM PRESTIGE IE SAUCEPANS - DISGUSTING SERVICE

I ordered some saucepans but realised they didn't have a copper base which I preferred so cancelled order immediately.

I tried calling to cancel, emailed twice and received a reference number stating the cancellation had been received.

Prestige still sent out the item which I refused. I rang again, couldn't get through so left a voice message for a return call to receive no response.

I then called again and sat on hold for 20mins to eventually speak to someone who didn't care at all or understand English. To be told I couldn't get a refund for 28 days until I returned the item.... I explained several times that I did not have the item and which time the person kept frustratingly quoting the terms etc at which point I ended the call. Ps. I also asked for the complaints dept and was told they didn't have one!! Disgusting service. If any advise i can give - Do not order from the company.