PC Callout Reviews

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Latest Reviews

★☆☆☆☆

“Adios PC Callout Ltd ”

Written on: 19/06/2019 by dgcart (4 reviews written)

It was inevitable that PC Callout's business model and very dodgy business practices would fail at some point. The company appears to have disappeared (website down, e-mails returned, phone not being answered) leaving some of their self-employed engineers unpaid and customers who had paid up front for over-priced/unnecessary parts, high and dry. All the Directors live in Spain but the company is registered in the UK according to Companies House albeit at just a correspondence address in central… Read Full Review

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Richiekea's Response to dgcart's Review

Written on: 20/07/2019

Used to work for this so called company years ago and I am very happy to see that something has caused them to cease trading for the time being... But who knows they may re-surface in the future with another 'family run business' of 2-3 people (who use fake names) living in Marbella.

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Dgcart's reply to Richiekea's Comment

Written on: 21/07/2019

PC Callout Ltd is required to submit its accounts for up to 31 October 2018 by 31 July 2019 to Companies House. If not, they will incur penalties - anything from £150 - £1,500 depending on how late the accounts are. Any appeal against the penalty is likely to be unsuccessful if its because the company is dormant or its Directors live or were travelling overseas. I wish Companies House luck in tracking the Directors down.

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Dgcart's reply to Dgcart's Comment

Written on: 31/12/2019

It's a bit odd replying to my own comment but as a postscript, PC Callout applied to Companies House for a voluntary strike-off from the register on 23 October 2019. This was confirmed on the First Gazette (i.e. formal/public notice of voluntary strike off) on 5 November. However, the voluntary strike-off action was suspended as Companies House has received an objection. You can object if you are an interested party such as a creditor or someone who wants to take legal action against the company. For example, you have proof that a company owes a debt. Good luck to whoever is objecting.

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★☆☆☆☆

“DO NOT USE ”

Written on: 10/12/2018 by Wren141 (1 review written)

Do not call this company. The advert is not what it seems. There is a call out charge, there is a fee for no fix. The engineers I am guessing to earn money just try to look like they are fixing a computer that CANNOT be fixed. They have to earn their money. The advert they use you cannot blame anyone for calling. The customer service is disgusting the directors are rude in there replies. OH yes there is a long winded explanantion on the no fix no fee but at the end of the day the minute you… Read Full Review

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★☆☆☆☆

“I feel cheated”

Written on: 11/03/2018 by Huber340 (1 review written)

Don't use this company or give them your card details. They overcharge for cheap equipment and don't respond when asked for a refund after overcharging… Read Full Review

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★☆☆☆☆

“Querying sudden number of "5 star" reviews on Trustpilot”

Written on: 15/02/2018 by DickieHart (1 review written)

As I will probably not be allowed to put this comment on Trustpilot due to the current activities of PC Callout Ltd on its website, this is a word of caution from a previous customer. There has been a sudden rush of "5 star" reviews in the last 10 days or so on Trustpilot. This is all very odd. These may be genuine, but I have let Trustpilot know about my serious concerns and it would not surprise me if these turn out to be put up jobs in order for PC Callout Ltd to counterbalance the negative… Read Full Review

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Dgcart's Response to DickieHart's Review

Written on: 15/02/2018

I would also suggest that the recent spate of 5 star reviews on Google in the last 10 days be regarded with the same suspicion. There is nothing this company will stoop to in order to boost its ratings. Trading Standards in the UK (the Directors of PC Callout Ltd live in Spain and hide behind a correspondence address in central London) really need to do something about this company. Great username by the way!

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★☆☆☆☆

“PC Callout - up to more tricks”

Written on: 28/12/2017 by dgcart (4 reviews written)

I see that one of the Directors of this so-called computer repair company, posted a 5 star review on a very well known search engine over the Christmas period. Must have had too much Spanish sherry as he used his real name! I have reported this. In case the Review Centre does not allow me to state his surname - think of a low lying country in Europe with windmills and canals. You will easily spot the review as it was one of the rare 5 star reviews they have had. How low can this company sink?… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 05/12/2017 by alisonmacneil (1 review written)

DO NOT USE THIS COMPANY! I have REPORTED TO TRADING STANDARDS AND BBC WATCHDOG and I would advise others who have had unacceptable standards of service from this company to do the same. Their NO FIX NO FEE disclaimer prevents the customer from cancelling in any circumstances which constitutes an UNFAIR TERM and the fact that customers are not provided with a copy of disclaimer notice constitutes a CRIMINAL BREACH OF LAW. Their engineer spent more than 5 hours trying to fix our computer hard… Read Full Review

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Dgcart's Response to alisonmacneil's Review

Written on: 05/12/2017

I also reported this so-called "computer repair" company to Trading Standards and BBC's "Watchdog" a few years ago. Trading Standards were very sympathetic but don't appear have taken any action against this wretched little company which hides behind a mail box address in London. According to Companies House, PC Callout Ltd is based in Spain - well all the "Directors" are. They are clearly not directing anything except a huge sham on unsuspecting people. How they are allowed to continue to trade is beyond me.

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★☆☆☆☆

“AVOID FRAUDULENT STOLE MY MONEY”

Written on: 09/11/2017 by Kirsten82 (1 review written)

Sent an engineer to my house, took my laptop apart. Said I needed parts and so I paid £195+ in good faith that parts and engineer would come back the next day. Parts never arrived and sadly realised this company are fraudulent after many calls to them to chase. Avoid like the plague… Read Full Review

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★☆☆☆☆

“Disgusting company”

Written on: 29/04/2017

I paid for an external harddrive that never arrived. I have been very ill and now able to try and get my money back. I was told by a call handler (female) today, to "F off You stupid ...." and hung up on. Luckily I had a witness and recording of call. I am in tears and shaking. I have been told via email I will be refunded, but, the woman has affected me massively. Do not use this company. I am distraught… Read Full Review

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★☆☆☆☆

“DO NOT use this company”

Written on: 26/04/2017 by Ortizbx1982 (1 review written)

DO NOT use this company, particularly in Southampton. Item paid for weeks ago still not received. Appalling telephone manner, when contacted to ask about item, customer was told in an aggressive tone (with witness) that if they were owed something it would have been received and then when questioned further and asked for a refund was told to ''f*** off'' and called a ''stupid b*tch'' by the female call handler who then hung up on caller. Incredibly abusive and disgusting treatment completely… Read Full Review

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★☆☆☆☆

“Book at your own risk”

Written on: 25/04/2017 by Miriamm15 (1 review written)

This company hires engineers on a self-employed basis - there were not many questions you must answer before you are offered a job with them. The reason all the reviews about this company complain about the engineer not turning up is because this company falsely promises customers that an engineer will be with them within a few hours. They do this before they have spoken to any engineers and hope for the best - this works approximately 40% of the time. The company will ask a few engineers… Read Full Review

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★☆☆☆☆

“No Fix, No Fee complete not true at all!!!!”

Written on: 06/04/2017 by iangreen08 (1 review written)

Rung up to for someone to come out and look at my computer. On the phone I told them that the hard drive was broken. Engineer arrived spent 10 minutes looking at it then told me my hard drive was broken and attempted to charge me the fee. I questioned this as he had no repaired the problem. i was then told that a diagnosis was still chargeable. I then contact the company to be greeted by a very disrespectful, obnoxious and rude lady who basically called me a liar and told be they will be… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 22/12/2016 by Bradshaw40 (1 review written)

Numerous missed appointments, left computer dismantled, said would be back in three days, nearly three weeks later still no sign. Make numerous appointments and never turn up, lots of different excuses - avoid! Told on three separate occasions they now had the part and when engineer failed to turn up told wrong part each time… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 20/12/2016 by Moralesho427 (1 review written)

First appointment engineer was sick given another appointment didn't turn up next day given an appointment with 10% discount didn't turn up no phone call steer clear: … Read Full Review

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★☆☆☆☆

“NO REASONABLE CARE OR SKILL”

Written on: 25/11/2016 by Elizat124 (1 review written)

AVOID this company like the PLAGUE. the people they use are self-employed on a ad-hoc basis.my own problem started with a duff motherboard that took them 2 hours to diagnose and source a replacement and a further 1 hour to install. although I was assured it was fully compatible, it was not. My defunct board had a wired LAN connection on board the replacement did not so at the moment I am left with a useless wired network. The engineer ( Ali from Bristol) just said to use a dongle but I can't… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 02/11/2016

called them out was told 5pm I rang after 5.30 was told he is late be here for 8pm...no one showed. rang in the morning was told pick a time I said 12pm, 12.30 I rang was told be here at 1pm. 1.30 he rang and said he is 40 mins away but needs to call home and have a shower first..I HAVE MINE BEFORE I GO TO WORK!....rang the office told them and they still asked if I wanted him to come....YES....but better not as who knows what I would say..wish I read these first before wasting my time. DON'T… Read Full Review

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Bspaull's Comment

Written on: 23/11/2016

you have had a lucky escape and saved yourself a lot of money

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★☆☆☆☆

“They didn't turn up, twice!”

Written on: 20/10/2016 by vzBlackwell232 (1 review written)

I have spent hours waiting and twice they didn't turn up ... don't bother !… Read Full Review

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★☆☆☆☆

“They used to be good”

Written on: 29/09/2016 by Landino35 (1 review written)

So disappointed with PC Callout. Have used them for over 10 years and had no problems until the last 6 months. As other reviews have stated my latest 'engineer' didn't turn up no phone call and only screen chat. Eventually someone came next day hour and a half late. Didn't resolve my problem but installed Internet Explorer without asking if I wanted it or not. PC much much worse and soooo slow. I have emailed them requesting a refund as they have as they say 'no fix no fee' but I won't hold my… Read Full Review

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Bspaull's Comment

Written on: 23/11/2016

yes,they give very unprofessional and bad service.I was suckered by their assurances and now do not get a reply to my complaint.I am taking the advice of consumer rights with the intention of progressing the matter to trading standards or the small claims court

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★☆☆☆☆

“no service,not so much as a phone call”

Written on: 15/08/2016 by hickys5 (1 review written)

how can i help you, very quick with the chat verifies everything and time they can come, absolute rubbish, no phone call, no text, no email nothing.... cheesed off i could have called someone in local,should have looked at rating first… Read Full Review

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★☆☆☆☆

“WASTE OF TIME AND MONEY”

Written on: 09/08/2016 by 182Egan (1 review written)

Called them out about a month ago because I could not log on using password a engineer came out fixed problem cost £69 60 all fine until it went wrong with same problem phoned them up and was told warranty was only for 2 weeks to get it repaired would have to pay same price again will NOT BE USING THEM AGAIN… Read Full Review

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★☆☆☆☆

“Shockingly Bad Service And No Fix No Fee Not Honoured”

Written on: 31/07/2016 by ZaraHawkins (1 review written)

Engineer turned up 90 minutes late with no call. Spent 3 hours at my house during which he just did a system reset. He started to fall asleep at one point, then spent some time playing a game on his phone. They have a no fix no fee. He didnt fix my laptop but still charged me the fee! I am now in the process of attempting to claim this back - they have failed to reply to every bit of correspondence I have sent. I would never recommend anyone to use these guys… Read Full Review

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