TV When Away - www.tvwhenaway.co.uk

TV When Away - www.tvwhenaway.co.uk
★★★★☆
4.4
From 1 review
82.0% of users recommend this

  • Value For Money

1 Question | 0 Answers
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“YOU WILL LOSE YOUR MONEY”

★☆☆☆☆

written by BOBBYBIGALOW on 02/06/2023

WHILST HOLIDAYING IN SPAIN THIS OUTFIT TOOK MY MONEY AND DID NOT RECIEVE ANY VPN THEN LEAD UP THE GARDEN PATH WHEN TRYING TO OBTAIN A REFUND THE HELP LINE IS WORSE THAN USELESS AND YOUR MONEY WILL NOT COME BACK BEWARE############

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Asked by Stinker4 on 18th January 2018 Report this content
During 2017 the TV When Away service failed me miserably as I could not access the BBC channels. After repeatedly emailing them they failed to repair the glitch which they would not acknowledge, but rather blaming me for not being able to view. Finally a few weeks ago after still many emails they admitted that there was a glitch and that they would repair it. After several more attempts and many emails this was eventually carried out. During the last ten days I have been successfully watching BBC. I explained to them that I was not interested in watching other channels and that for many years had subscribed to their service in order to view the BBC. I have now been asking for them to extend my membership by way of compensation and they have flatly refused which I think is both illegal and immoral. Why pay for something if it doesn't work? I have not asked for a refund just an extension. How can I force them, other then taking them to the small claims court, to behave correctly and oblige? Is there an organisation who might assist me with this grievance? Remember this is a matter of principle not money!!!!!! Thank you.

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