Dire Customer Service

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Staveley Head Ltd
★☆☆☆☆
1.3
7.0% of users recommend this
  • Customer service

  • Value For Money

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Guest's review of Staveley Head Ltd

“Dire Customer Service”

★☆☆☆☆

written by on 15/02/2014

I took out a policy last year with this company, tried to renew this year quoted higher price did a compare which came back to Staveleyhead at lower price. Tried to accept but Credit Card refused, for no reason, rang Staveleyhead who tried to say there was an administration charge, finally they agreed to accept lower price then said there would be a Debit Card charge of £1 which I accepted. Then they wanted a load more information which they had from last year, I duly complied since then heard nothing despite 2 e mails and phone calls to them. Needless to say they have taken the money out. Not received any policy details. They are a complete waste of time. I will cancel if I can get through to someone. I shall inform the Insurance Ombudsman as I feel they should be aware.

  • Customer service

  • Value For Money

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