STAY CLEAR

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★★☆☆☆
2.1
26.0% of users recommend this
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Jak47's review of Marks and Spencer Factory Outlet

“STAY CLEAR”

★☆☆☆☆

written by Jak47 on 20/11/2013

Order a coat and boots from this site on 13/11/2013 And paid For express delivery!!by the 18th it still hadn't been shipped let alone delivered. I phoned the m/s number and was told I don't know why it hasn't been sent we have your money(I know)
I was told they would have to send to another department to investigate and would get back to me.
Today 20th nov phoned again as had heard nothing.The nice lady told me she didn't know and would have to send off to the department to investigate it and yep would get back to me she couldn't refund me until it had been investigated I could re-ordered of course without the 20percent discount promotion and give them another£89.00 as I Would probably get refunded.surprise surprise I refused this tempting offer on asking when I would get my money back the reply
Well we have to wait for the investigation maybe quite a while as they arn't to quick but after that 5-7 working days and so marks well done I parted with my money on the 13th of november and the earliest it will be returned to me is the 30th no coat no boots and no cash to choose to shop elsewhere.
Frankly if you put your name to something and Marks is one we trust or did then you are responsible for it's conduct.
A very poor service which I would not recommend to anybody

  • Marks and Spencer outlet online

    Branch Visited

  • Coat and boots £89.00

    Goods purchased & cost

  • Quality of service

  • Value For Money

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