gift vouchers

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noDalton16's review of Bon Marche


“gift vouchers”

Written on: 23/01/2022 by noDalton16 (1 review written)

I bought some items online and part paid with a gift voucher. The items were returned through accidentally going to wrong address, however, the payment was cleared through my bank so they had the money, they could have issued me a credit note, especially since I ordered replacement items.
But their rules say the money has to go back to the gift voucher, which obviously I didn't have nay more. apparently you're supposed to read the small print.
So now they've just kept my money. nice racket! luckily, it was only a small amount, but it would have been the same if it was £100 or £200.
Bad system.

  • Online

    Branch Visited

  • £30

    Goods purchased & cost

  • Quality of service

  • Value For Money

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