P** takers

★★☆☆☆
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dolittle26's review of Molly Maid Domestic Cleaning Services www.mollymaid.co.uk

★☆☆☆☆

“P** takers”

Written on: 23/07/2019 by dolittle26 (4 reviews written)

Don’t get me wrong, it might be great elsewhere, but I’ve had a disappointing, frustrating experience in Bromley/Greenwich franchise. I had an initial visit from a Georgina who quoted for my ‘big’ initial clean to be 3 hours Before ongoing, weekly cleaning. At £180 for 3 hours x 2 cleaners, I had my clean. The women turned up half hour early, so got turned away for half hour, whilst I finished with my visitor. I’m beginning to think they finished their previous job early, as they left mine early, saying to my husband they’d done everything I asked. When I saw the work, I noted: no window sills dusted, no bedside tables polished, no cobwebs removed, floor-tiles wiped but not around toilets or behind doors, not wiped kitchen surfaces except around objects, not behind micro, not touched outside or inside of the latter, not wiped dining table where objects were on it, such as vase, not vacuumed under dining table or picked things up from it, not wiped kitchen units or white goods. What did I actually pay for? Afterwards, the customer ‘care’ was damning, as they failed to ask me how the clean went, come round to see what I might be complaining about, and then the boss (Imelda) me an email to tell me if I wanted a spring clean it would be an all-day job at £380. No apology at ANY time. Today, I got an email stating that they have given me “3 hours man power as a gesture of goodwill.” “ And, don't believe we are the service you are looking for, but I do wish you luck in finding a more suitable service provider.” Unbelievable!

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