Police threatened - a disgraceful service

Click here if this is your business
Maid2Clean Domestic Cleaning Company - www.maid2clean.co.uk
★★★★☆
4.4
89.0% of users recommend this

jamierobins's review of Maid2Clean Domestic Cleaning Company - www.maid2clean.co.uk

“Police threatened - a disgraceful service ”

★☆☆☆☆

written by jamierobins on 30/08/2019

Basingstoke area. After a mix up with "welcome pack" that never arrived, followed by cleaners who were appalling and subsequently sacked by the agency (lots of complaints from customers and then the cleaners set up their own company and tried to poach clients, according to the company), no response to my queries about this over a fortnight period, no notification from the company that the cleaners had been sacked, the cleaners then never returned my keys / parking permit / fob. It took two weeks and police threats to get my things back, although they "lost" the fob. I had no cleaning for 3 weeks but had paid the company their fee. I wanted out of the contract after this terrible experience and was told I'd get my refund. the manager, did nothing of the sort. Again, 2 more emails to ask what had happened to the refund to then receive the response that they had done nothing wrong as a company, didn't need to refund me and told me I was "harping on"! So I will go to trading standards - simple as that. The worst and rudest management, they take no responsibility, terrible communication, my home was at risk, and all this money to be told I am "harping on". What kind of business are they running??! Do NOT go near them with a barge pole. Thankfully had a great cleaner now, free of agency nonsense.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 1 1