I have always had a cleaner who is incredible. This review is noting to do with the actual cleaners. Why I would never use this company again and would recommend everyone steer clear from them is the ‘back office’ who have proven to me every single conversation that they are rude, incompetent and have poor systems that do not allow adequate notes and actions to be completed. This company has taken money from my account that they didn’t tell me I owed, didn’t notify me, and actually told me I had a completely paid account when I called and specifically asked about. I have spent more hours on the phone to them then I have had cleaning time. The 2.5 months of using their services has been the most stressful and disappointing I have ever experienced. I am now having to complain through an ombudsman as the company would not take any responsibility for their poor service and money taken from my account that I still do not know why and they refuse to refund. Please beware.

I have used Kingsmaid for over 3 years and have always been very satisfied with the whole service. The cleaners are great, very thorough and always pleasant. The office staff are good, always happy to help to rearrange cleans or pass on any extra instructions. I use their key holding service so I don't have to be in if its not convenient. It is great to come home to a clean home. Would recommend

We used Kingsmaid at a previous address and was let down by them failing to turn up for a move out and move in clean that was booked weeks in advance. Apparently this was our fault as they had tried to call (I had no missed calls or voicemails). We decided to give them another go but the standard of the clean was poor. We left guidance asking them to focus on certain things but this was ignored so we cancelled. Apparently, also my fault. I should have called and described how I would like things cleaning to head office rather than leaving a note for the cleaner. Isn't getting a cleaner suppose to be a convenience rather than a burden? They then insisted that they still needed to charge 33% of the next week's clean as a cancellation fee. My fault again apparently. I should have read the 15 page terms and conditions, page 9 section F part d which states I must give X weeks notice. Although very unhappy I thought it easier to pay and get rid than argue; I received an invoice for the amount which - apparently as standard - includes details of their bailiffs on the bottom. This seems a very aggressive intimidating way of asking for payment. As a freelancer I certainly don't include threats when I invoice my customers. We went to collect our keys (declining their offer to just put them in the post un-tracked). We turned up and was told nobody was able to access the safe (only a manager could); our time had been wasted. I questioned how the cleaners would do their morning rounds if nobody was able to open the safe and was told that cleaners collect keys the day before. So......the cleaners are taking home with them the keys to a whole bunch of different houses; how is this safe and secure? We went a second time several days later and came away with a key. Alas, it is not the right key. Kingsmaid have given us the key to someone else's home and have still not returned ours. I called this morning and apparently everyone is in a meeting (again). After two wasted trips to their offices I refuse to go in again. I explained to whoever answered the phone that they need to bring my key to me (and collect the key they've given me for someone else's house). I've made it clear that if my key isn't returned today I will be using a 247 locksmith to change my locks and will invoice them accordingly. Anyone know any good bailiffs I can use and include at the bottom of my invoice? Are you with Kingsmaid? Do you know what they've done with your keys? Perhaps time to get rid.

Absolute disgrace, burnt holes in carpet with Hoover, Locked my dog in the back garden in the rain, broke mirror. Paid for one of this and then tried to say we owed £200 when we had paid for every clean we had. Their correspondence is rubbish and they send different cleaners every week.

DO NOT USE THIS SERVICE!!! They DO NO'T do a complete job as requested and promised and they DO NOT provide any feedback or explanation as to why certain areas may not have been cleaned to a satisfactory standard. As a busy young man aware of my dislike to cleaning, I booked a 3 hour cleaning session with this company (which I believe is ample time to clean a 1 bedroom apartment which has a regular clean fortnightly so isn't particularly dirty) as a last THOROUGH clean as I was moving out of my apartment (guess they didn't quite understand thorough). They attended and advised they had completed this to the level of standard required- I had previously ensured they were aware of specific areas that may have needed more attention. I have since been charged by my estate agent for areas of the apartment being dirty e.g. the toilet being left with dirt marks-surely that is the basics of cleaning?! On receiving the pictures to highlight the dirty areas I called Kingsmaid Domestic "Cleaning" to which I got a very uninterested response and point blank refusal to refund even part of the charge. They weren't even willing to look at the pictures or discuss the matter further. Absolute artists that need to look up the definition of CLEANING! I'm a big fan of giving people a chance to rectify matters however as they are the least bit interested I am having to regrettably write a VERY UNSATISFACTORY review on here and WILL be creating a website to convey this, making sure other innocent people don't fall guilty of being charged for such poor service...as a web designer I WILL be making sure this comes up on Google for anyone searching for Kingsmaid "Cleaners" or cleaners in the area they cover.