Brentacre Specialist Car & Van Insurance - www.brentacre.co.uk Reviews

★★★★★
4.7 / 5
91% of users recommend this
  • Customer Service

  • Value For Money

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Brentacre Specialist Car and Van Insurance - www.brentacre.co.uk

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Latest Reviews

★★★★★

“Brilliant ”

Written on: 25/09/2018 by Jordanchaddy (1 review written)

Use Brentacre for the last 2 years and now put my other half into my policy can modify all my cars and vans I have and cheaper than any other company great service and friendly people on the phone always really great service… Read Full Review

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★☆☆☆☆

“poor attitude! ”

Written on: 18/09/2018 by 424Hicks (1 review written)

I have insured with this company for the last four years and never again. I called them to check the costs as it has increased despite my car being a year older (me being a year older!) and no claims, and was spoken to by a very rude man who was abrupt and unpleasant. Clearly the increased costs are buying customer service training! I have also been charged for what they class as modifications, when mainstream companies have told me are actually factory fitted extras (I tried a few to test… Read Full Review

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★★★★★

“VW T% Modified, not Camper”

Written on: 13/07/2018 by Le_Wolf (1 review written)

Simple, Brentacre are familiar with and speak with confidence and knowledge about my modified van needs. They were also thorough and prompt with any query. Maybe not the cheapest quote, but I am very happy to deal with a company that is familiar with and understand my Needs. There is nothing that I feel lets Brentacre down. Top Marks! … Read Full Review

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★☆☆☆☆

“Stay clear from this company ”

Written on: 09/07/2018 by Support-Vehicle (1 review written)

Just phoned to get an insurance quote from Brentacre, this company was extremely unhelpful and have no regard when it comes to providing insurance as to a free of charge USA cop for the day passenger experience for ailing children. We asked to speak to a manager, Brentacre’s representative said ‘their manager was too busy’. An insurance company that don’s care about seriously and terminally ill children should not be in business; pls help us start a boycott Brentacre twitter and… Read Full Review

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★★★★★

“Specialised and passionate”

Written on: 11/05/2018 by kim1250 (1 review written)

Thank you so much to the person I dealt with from Brentacre Specialist Insurance, he took the time to take me through my quote in detail and wasn't rushed. Very helpful and genuinely interested to help unlike a previous conversation I had with Adriaan Flux. Thanks to him!… Read Full Review

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★★★★★

“Came to the rescue”

Written on: 25/04/2018 by Killian249 (1 review written)

Had a problem finding any insurer to use my no claims discount for insuring 2 cars at the same time, and had been quoted crazy premiums. Brentacre already insure my van so asked them for advice. They offered cover at a much lower price, but also gave me advice on how to get lower quotes from other insurers. Total stars… Read Full Review

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★★★★★

“Always been good”

Written on: 27/08/2017 by Lofty1958 (1 review written)

First came across Brentacre back in 1998ish when I got a RS Sierra Sapphire 4x4 Cosworth and they insured that until 2014 when I sold it. During that time it was well modified up to 336 bhp, suspension, brakes and they covered everything on a low mileage policy. During that time I also had RS Focus Mk 1, RS Focus Mk 2 and even Defenders, Discoverys, Range Rover, Transporter Sportline and BMWs. Never been anywhere else and now all family use them. Sons with well modified Bora, Fabia and Audi S1… Read Full Review

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★★★★★

“First rate Customer Service ”

Written on: 19/06/2017 by Tuckerqv1965 (1 review written)

Have used them for car insurance now for over 2 years and very pleased with all aspects of their service. Customer service is second to none with all requests actioned quickly and efficiently. Good value car insurance for American vehicles. Would definitely recommend them… Read Full Review

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★★★★★

“Modified vw van insurance ”

Written on: 19/05/2017 by stephengwyther (1 review written)

It was a breath of fresh air to speak to an insurance company that new what they were talking about ,and cared about there customers being new to the modified vw van scene it was hard to get insurance with a normal company Brent acre where fantastic and gave us a good quote, so glad I found them… Read Full Review

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★★★★★

“The best ive ever used! ”

Written on: 03/03/2017 by TabithaCooke (1 review written)

Every aspect of my insurance policy with Brentacre has been a breeze. The fact that the price they offered me was £500 cheaper than anywhere else is just a bonus! The customer service has been extremely helpful including issues i had with my licence being at my old address and changing car. 10/10 will use next year… Read Full Review

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★★★★★

“American Import - first classic car policy”

Written on: 02/11/2016 by Cutlass2017 (1 review written)

I received a first class attentive service from the staff at Brentacre. Refreshingly professional and great value for money… Read Full Review

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★★☆☆☆

“After care service”

Written on: 04/10/2016 by nonexistantaftercare (1 review written)

Ah, yes, competitive rates and probably possible to insure a V8 wheelbarrow. But, once they have you money, They are not interested in any problems you may have with administration. They will cancel your policy on the spot, with no recompense. Aftercare service is non existant. Understanding? never heard of the word. If I could find another company, I would change tomorrow… Read Full Review

Brentacre's Response to nonexistantaftercare's Review

Written on: 28/10/2016

We're sorry you've had problems, could you give us a call or drop us an email so I can look into this.

I couldn't disagree more about our aftercare. A client had an issue with the breakdown recovery while in the middle of nowhere and we had several people staying many hours chasing the recovery driver and shouting down phones to get him home. We have a dedicated legal team who help with claims, and a friendly staff with no phone queuing system or quotas ready to help whenever needed with documentation, modifications, advice etc.

But please do drop me a line and I can have a look into your case specifically to see if any why any failures crept in.

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★★★★★

“Should have come to Brentacre first for classic car...”

Written on: 22/01/2016 by goPearson351 (1 review written)

I recently brought a 1960's American muscle car and had nothing but trouble trying to get quotes or explain the particular details of the car with 'main stream' insurance companies. Luckily I came across Brentacre and was pleasantly surprised as to how much they knew about the car and how quickly they could give a quote. The cost itself was over £200 cheaper then I had struggled to find anywhere else so it was a no brainier for me. Once I had sent all the documentation through I have a quick… Read Full Review

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★★★★★

“No complaints here”

Written on: 16/08/2015 by Ortizjs414 (1 review written)

Second term with Brentacre now. Both times the quotes from them have come out on top. They're very easy to talk to and actually know what I'm talking about when I get all picky and particular about my car and what's on/in it. No admin fees is a cheeky bonus too. Will always recommend them to everyone… Read Full Review

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★★★★★

“Superb !! ”

Written on: 16/06/2015 by Scottiedean (1 review written)

First time having a VW T5 Camper and so so impressed with the quality of service. I kept seeing people on Facebook T5 Groups raving on about them...sounded to good to be true???....Even better still it is true! A real personal old school touch and great quote too. No waiting for ages in a queue, more than happy to phone you back and extremely understanding. I've had speciality vehicle insurance previously with a different insurer and I've never experienced anything so good. Please don't… Read Full Review

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★★★★★

“Great service”

Written on: 01/08/2014 by 257Rees (1 review written)

Very pleased with the helpful service received from your company. I hope this continues for the life of our policy. Thanks to the two advisors I dealt with for useful help. Recommended to us.....I will recommend to others!… Read Full Review

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★★★★★

“Fantastic Friendly Professional Service”

Written on: 01/07/2014 by Richardcv8 (1 review written)

I have dealt with the advisor for in excess of 15 years He is always friendly enthusiastic and patient and very knowledgeable about cars and in particular classic cars He always has provided me with an extremely competitive policy and is willing to give you guidance I regularly recommend him to other classic car enthusiasts … Read Full Review

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★★★★★

“Hot Rod Insurance”

Written on: 26/03/2014 by 1932HotRod (1 review written)

I can highly recommend Brentacre Insurance for specialist vehicles, we have been dealing with Darren Coote for our Hot Rod insurance for at least 10 years & followed him to Brentacre so we could deal with him for our insurance. He actually knows what he is talking about when it comes to Vintage Hot Rods & realizes what goes into building a period Hot Rod. We know he would be fighting our corner if we had an accident in one of them. we also have our dailys insured with Brentacre & when I had an… Read Full Review

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★★★★★

“Your Best Friend”

Written on: 18/03/2014 by Camronv402 (1 review written)

It is always good when you ring Brentacre and get to the person who knows what the situation is and you are not given the RUN A ROUND through other staff members, you can get straight to the point. He has looked after our Hot Rod and American car insurance both now and in the past… Read Full Review

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★★★★★

“Like part of the family”

Written on: 14/03/2014 by O'Reilly263 (1 review written)

Since I was a kid I have been fascinated with cars, modified & standard mainly VW's. As soon as I was old enough to drive I was hooked into the VW scene. I was insured with another well known company until I decided to modify my car. They wanted to double my policy. I searched around & everyone was raving about these guys & there was advert in my bible: PVW magazine. I can really say I was stunned, half my original policy, everything declared & any cosmetic mods free. These guys were a godsend… Read Full Review

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