Disappointed

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Guest's review of Regency Hampers

★☆☆☆☆

“Disappointed”

Written on: 26/05/2018

I ordered a "man crate" which detailed the items on the website that would be included. The cake in the crate I received was different to the one described. When I phoned to express my disappointment, they told me it was the correct one. I asked if they would come and collect the hamper as my husband particularly dislikes cherry cake but would have loved the fruit and nut one described in the details. They refused and said I would have to find a way of returning it myself. I am so disappointed and will never order from these people again. Apart from the lady I spoke to on the phone who was very polite and went back and forth between her manager and myself, her superior was not interested in my complaint and there was no apology.

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