written by Ren51 on 12/01/2017
The letter itself is great. My granddaughter was delighted. However, it did not arrive in Brunei until January 8th. If you are going to offer an overseas service, you need to,post these letters early November to ensure delivery.
written by 421Ramos on 06/01/2017
I ordered and paid for 4 letters. You sent copies of all 4 letters to my email. You sent only 2 letters out. Very disappointed. I invented 2 letters and sent them. I will never use this company again.
written by charlottemorris01 on 27/12/2016
The letter my niece received on Thursday 8th December was damaged. When it arrived and the letter was opened, we discovered that the writing had been smudged- I don't know whether this was down to the fact that the ink was not completely dry before being put into an envelope or perhaps it was damaged once it had been dispatched. I'm very disappointed as I was so excited to give both my nieces their Christmas letters and one of them is now ruined and is in some parts, unreadable. I emailed two different email addresses to try and get this resolved before Christmas but both of them have been left without a response.
written by Lisaalaw on 26/12/2016
I ordered 3 letters for my children to arrive before Christmas and they still haven't arrived! Waste of time and money unfortunately. They would have loved it too.
written by nanaann on 19/12/2016
It would be nice to know when the letter was sent. When you order you do not know when it will be sent out!!!!!
written by Sharl123 on 21/01/2016
I never received my letters. What a shame. I got an email that they were on the way but they were never delivered!
written by 333George on 19/01/2016
I ordered 2 letters to be sent to different addresses and paid for them both, but only one was delivered.I twice emailed the company but didn't get a reply.One child now thinks that Santa doesn't like him! The value for money is based on the one letter.
written by MateoRoche on 17/01/2016
Very poor quality and not very exciting for a child. Won't use again.
written by Tuckernv122 on 15/01/2016
The price of postage was ridiculous. It was posted 2nd class and folded in half to fit in a smaller envelope. This meant the letter itself was badly creased along the centre, making some words hard to read. The style of the letter and certificate were really nice though so it's a shame.
written by LolaSummers on 24/12/2014
I ordered a letter for my daughter on 8th December, promptly received a confirmation and was advised that the letter would be posted within 3 days - never arrived,,,, Chased up again on 20th December and received an email saying it would be posted on 22nd December via special delivery and I could expect to receive it on 23rd. - Great, I thought, this one will definitely arrive! It is now Christmas Eve, we have not received a letter and are left feeling extremely disappointed, I would not recommend this this website as now we have been left disappointed twice....
written by Suzy040 on 23/12/2014
Very disappointed!! The letter never arrived and no response from my email when enquiring.. Wouldn't use this again!!!
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