very badly managed
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“very badly managed”
★☆☆☆☆
written by dreview on 01/02/2013
I have Halifax Regular Saver accounts for my kids a few years back. Some time last year I believe they did some changes with their system, don't know why! As a result, I can't see my kids account online again, they just disappeared! When I went down to my local branch trying to move my money and to make sure everything is in order, no one seems have a clue what's going on! When I ring the branch hoping to find someone that can help was only being told that I have to make an appointment with my local branch as they don't deal with kids' account on the phone!!!!!!!!!!!!!!!!Why? Why can't they?
For god's sake, no wonder Lloyds share is doing so badly, this is not the way to run a proper bank! When trust is gone, so will your customers!
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Ease of Opening Account
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Ease of Use
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Customer Service
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Value For Money
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Jasmoore's Response to dreview's Review
Written on: 19/02/2013
Totally agree, since they got taken over by Lloyds, they have separate systems for children's accounts so they can't give you any details over the phone or through internet. You can't even reinvest money for them without going in. When you do go in make sure you have all details of account numbers etc as they couldn't even find those when I went in. Got so messed around. Only reason why I use them has been actual account interest rates are good. But the service and management are so poor it's like they have reverted to the 1970s!!!