I was lucky

After reading the negative press about the NatWest child trust fund shambles I was really worried for my daughter as she needed her money for starting university in September. After a few issues getting her onto the online portal as error messages kept appearing we finally got on. We managed to upload the identity check part again had to keep working through the tech issues. I then visited bank and got a verified bank statement to prove her address which I sent recorded delivery along with a cover letter with all her details. I didn’t expect it all to happen so quickly or stress free but….. 4 days later a cheque appeared in the post!!! All sorted and she has her cash. My advice would be to avoid the phone line, it’s pointless, avoid the online chat help, again pointless. Persevere with the portal, keep trying at different times of the day it’s unpredictable and frustrating but it does sometimes let you in. Also, they don’t let you upload some documents and wouldn’t even entertain us trying to verify her bank details on the portal. Get a signed copy of bank info which is dated, upload a photo of it to portal and also send it on recorded delivery. Seemed to work for us at least. My other daughters due her ls next year so fingers crossed they have improved their service by then x