Absolutely atrocious service

3.9 / 5
77% of users recommend this
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Jerry279's review of Pharmacy2U www.pharmacy2u.co.uk


“Absolutely atrocious service”

Written on: 10/04/2019 by Jerry279 (1 review written)

Absolutely atrocious service, I would recommend avoiding this pharmacy at all costs!

I registered a new account on the 3rd of April and immediately booked a prescription, which should have been delivered on Monday the 8th of April. When nothing had arrived by Wednesday the 10th I contacted them to find out what was happening.

I was on hold for nearly 14 minutes on my first call, after which the consultant simply accepted and ended the call immediately, so I had to call back a second time where I had to wait another 10 minutes to speak to someone.

The consultant claimed that they had been contacting my GP by fax, and that they had received no reply after multiple attempts.

I contacted my GP, and they confirmed that the prescription had been sent to Pharmacy2U on the 9th of April, so clearly these accounts differ greatly.

I sincerely hope those reading this will think twice about using Pharmacy2U, we are buying medication, not a couch. Their failure to deliver medication on time could have life threatening consequences, it is not worth the risk.

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