written by Grace1975 on 25/04/2016
The delivery and customer service were fine but oh my god the pizza tasted like sin. I couldn't believe I was eating pizza I legitimately thought I was eating moldy cheese.
written by Sweeney_Todd on 01/03/2015
I ordered pizza for my children. An order at 6.55pm was finally delivered at 9.30pm, so you can imagine how hungry and tired the kids were. When it did finally arrive, the pizza was luke warm, the toppings scarce and the taste of the pizza was bland. I have complained to Head Office but, after 15 days, my complaint has been ignored. I have raised this on both the Papa John's Twitter and Facebook accounts, but instead of offering to resolve my complaint, Papa John's idea of customer service is simply to try and solence me by blocking me from their social media. In summary, only use Papa John's if you want to purchase from a company who doesn't give a damn about you or your experience.
written by on 21/05/2013
There pizzas are not bad however not much different form other smaller chains. Many time they forget the sauce and will tell you ok i'll come and give it to you now and they never do. They give you reward points, however when you go to use them they cancel your order and tell you to ring the branch. As the offer you can only use the rewards online there isn't much you can do about it. Spoke to customer service and they said well your rewards have expired now, next time use them in time. I order pizzas for my staff once a week, from now on we use dominoes instead. Better service, better and nicer staff and they done lie.
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