Terrible carpets & service

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Wilsons Carpets - www.wilsonscarpets.com
★★☆☆☆
1.7
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furniturenono's review of Wilsons Carpets - www.wilsonscarpets.com

“Terrible carpets and service”

★☆☆☆☆

written by furniturenono on 08/12/2017

Bought carpets for whole house upstairs from Wilsons in Sheffield, fitted in May this year. The carpet fitter put a join in the landing carpet for a start which looks terrible. The carpets starting bobbling at the top of the stairs as well as in some of the bedrooms...phoned Wilsons who sent out the fitter to sort out the join - while fitter was here stated that he had this carpet and it was doing the same in his living room!! The fitter also commented stated that the carpet shouldn't bobble where it had done. Estimator came out and said the same - this was all in a space of two weeks....still two weeks on

Been back and forth for 4 weeks now to get a replacement carpet, kept getting told that they were waiting for the manufacture to get back to them...was then told by the lady in the Sheffield store that they never get come backs on carpets!! what a laugh after what I have read on here!!

Waited and waited and then was told that someone would have to come out and measure the carpet as it was bought as a full piece for all upstairs! this is after 4 weeks of waiting anyway so that they could replace. Estimator came to measure and told us to go in the next day to choose a replacement carpet.

Went into store and was then told by the lady that they were still waiting for the manufacture to get back to them in regards to replacement...hold on we have been told twice that we could go and sort out a replacement carpet!!! Phoned today to try get some clarification to be told that the manufacture was sending out an independent person to review the carpet what a laugh!!!

Been passed from pillar to post and back again excuses after excuses - I do not recommend this company at all and will not be returning to them once this is finally resolved

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Markey1800's Response to furniturenono's Review

Written on: 01/12/2018

Had carpet fitted or should i say badly fitted on 12th November. They took 3 attempts to fit properly and not in separate joined up pieces and it is still just as bad. You can see the weave showing where it is threadbare and the corners are cut short at the door frames. Excuse after excuse and no callbacks for 2.5 weeks, absolutely disgraceful Company

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