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Latest Reviews

★☆☆☆☆

“Stay away”

Written on: 15/04/2021

As an employee of this company I can tell you that their quality standards are extremely low. Up to four years ago this was not the case, however all new management came in and it was all about the speed of manufacture and the money they could earn. Many quality issues are hidden from the owners by remedial works, not always to correct issues but to hide them, so be warned. The same goes for their attitude towards their employees, again up to four years ago the company was very good at looking… Read Full Review

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★★★☆☆

“Valued Customer!! What a joke.”

Written on: 10/09/2020

I actually love my Willerby Acorn Lodge which was purchased last November. Brand new, but a few niggling items needed attention on the snag list. Boiler problem, which was fixed reasonably quickly. However, we have been waiting since early June to have guttering, door fittings and shower leaks sorted and whilst we are prepared to accept some delays due to Covid-19 and supply issues, the customer service communication has been extremely poor bearing in mind the price paid for this Lodge. We… Read Full Review

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Thepinkpanther's Comment

Written on: 09/08/2021

I work for Willerby, this does not surprise me, they are getting rid of qualified personnel and employing new cheaper to pay people, Therefore the attitude and loyalty is not there, the management we have are despicable, money grabbing, couldn't care less about the customers, idiots!

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★☆☆☆☆

“what customer service???”

Written on: 28/07/2020 by DWParker (1 review written)

I wouldn't have given any stars but one star minimum. I have been trying to get a bedroom light fixed for over a year (simple little thing could quite easily do it myself if I could get the part) thats the problem it is impossible to get any bits you need from Willerby they only deal through the park or supplier. My park has put the job order in - (still waiting) another problem we had was the struts on the master bed were not strong enough to hold the bed up(kept falling on head) took them 3… Read Full Review

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★☆☆☆☆

“Willerby Caravans DON'T GO NEAR THEM”

Written on: 07/08/2012 by davescorpio0 (0 reviews written)

Well what awful non exsistent service. All the laminate on doors and units are peeling Bad batch not made correct. Some edges are sharp and can cut you. Wrote and called Willerby evn wrote to that idiot of a CEO. Just a joke. Have had to have my own replacements made. The good thing is the quality of these new doors (not made by Willerby) is far better than the rubbish Willerby supply. Please Boycott these idiots you will so regret buying one. I sent Willerby Customer services the address… Read Full Review

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