Leisuredays Insurance Reviews - www.leisuredays.co.uk

★★★★★
4.5 / 5
91% of users recommend this
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  • Value For Money

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Leisuredays Insurance - www.leisuredays.co.uk
Leisuredays Insurance - www.leisuredays.co.uk

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Latest Reviews

★★★★★

“Renewal of policy”

Written on: 23/11/2020 by Poppy12345Jayne (1 review written)

The staff at Leisure days are always helpful polite and friendly. I especially enjoy receiving the emails from them , these include how to take care of our caravan . This is our first year of owning a static caravan so have found it extremely helpful… Read Full Review

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★★☆☆☆

“Expensive”

Written on: 12/11/2020 by RileyWelsh (1 review written)

The camp site we are at 'recommends' this firm because it gives £5million in public liability, and the camp site won't accept any other insurance company unless they offer this amount. A circular argument if ever I heard one. Other insurance brokers are mildly astonished; they all seem to have calculated that the most you need, ever, is £2 million, and hint, nay, tell me to my face that this is a form of entrapment. Leisuredays is one of ?two caravan insurers in the country to offer… Read Full Review

Lucieleisuredays's Comment

Written on: 20/11/2020

Leisuredays does work with a number of holiday parks across the UK and as part of this partnership we carry out regular reviews, surveys, and risk management assessments.
Our insurance premiums take into account a number of factors such as the owner’s policy cover levels, the risk of the park, and claims experiences, and we find our premiums for extensive levels of cover are very competitive. In fact, many of our customers rate us highly for service and price on customer review websites such as this and Trustpilot.
Liz, Leisuredays insurance

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★☆☆☆☆

“Did not do what they said on the can!!”

Written on: 25/10/2020

I took out Platinum Insurance with this company because I live 3 hours away from our holiday let, believing that if anything went wrong, I would be covered with 24 hour emergency service, since this is what I paid for! Buyer Beware!! Regardless of the fact I had paid for this service, they were unable to provide 24 hour help for a leak in my roof - despite it being the season for heavy rainfall. They seemed to think it was perfectly acceptable to provide 24 hour emergency cover, which I paid… Read Full Review

Lucieleisuredays's Comment

Written on: 30/11/2020

We are very sorry for the problems you have encountered and the huge inconvenience caused.
We can assure you that a thorough investigation is underway between Leisuredays and the Home Emergency provider to make sure the appropriate services are delivered in the future.
Liz, Leisuredays Insurance

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★★★★★

“Peace of mind once again”

Written on: 03/09/2020 by StevenShep (1 review written)

Well, here we go again, annual insurance premium for caravan, and once again Leisuredays tops the ratings for me. Early renewal notification, allowing time to compare if I needed to, and then friendly reminder just in case I had forgotten, all without pressure, and great value for the protection provided. Various ways to renew, which is good, Information is clear, and when choosing to renew by phone as a preference, as in my case, the staff member was incredably polite, knowledgeable, and… Read Full Review

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★☆☆☆☆

“Money Grabbing overpriced company”

Written on: 01/09/2020 by Zara1507 (1 review written)

These guys overcharged me for insurance for 4 years. Then when I cancelled my policy just 7 days after the cooling off period as we were away they still insisted we paid the £30 cancellation fee after spending more than £2500 with them in the past 4 years. Absolutely not interested in servicing the customer… Read Full Review

Lucieleisuredays's Response to Zara1507's Review

Written on: 10/09/2020

Hi, we're sorry you've rated us one star. Could you please email your full name and postcode to us so we can look into why you feel you were overcharged. Thanks Liz, Leisuredays.

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★★★★★

“caravan inurance”

Written on: 05/08/2020 by JULIE-JIM (1 review written)

PHONE ANSWERED VERY QUICK ALL COMPLETED INSIDE TWO MINUTES… Read Full Review

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★★★★★

“CARAVAN INSURENCE”

Written on: 27/06/2020 by pzStone488 (1 review written)

I HAVE HAD MY STATIC CARAVAN, FOR 10 YEARS NOW, IN THAT TIME I HAVE HAD "LEISURE DAYS"INSURENCE, IT WAS RECOMENNDED TO ME , BY A VERY KIND GENTLEMAN, ON THE SITE WHERE MY CARAVAN IS, AND I HAVE NOT LOOKED BACK LEISURE DAYS HAVE BEEN VERY VERY HELPFUL TO ME IN THIS TIME, AND I AM SURE OTHERS CAN SAY THE SAME THING AS ME.I DO RECOMEND THEM, THEY ARE A VERY TRUSTWORTHY COMPANY. PLUS THEY ARE VERY RELIABLE… Read Full Review

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★★★★★

“Very Very Happy”

Written on: 21/04/2020 by XanderWare (1 review written)

I have been insured a number of years with Leisuredays Insurance at all times i have been very satisfied with your company.many thanks to all concerned… Read Full Review

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★☆☆☆☆

“cancellation”

Written on: 08/02/2020 by cpr65 (1 review written)

I deal with my elderly mother's insurance for a static caravan she had & Leisuredays knew I could deal with things and were happy to take payment from my card but as my mum has sold her caravan I thought it only right to let them know to cancel the policy only to be told they had to speak with my mum who has great difficulty hearing before they would do anything. As there is still 6 months to go on the insurance I'm not sure if my mum is entitled to any money back but I'm left leaving things as… Read Full Review

Lucieleisuredays's Response to cpr65's Review

Written on: 11/02/2020

I’m sorry to hear you’re unhappy with the service you’ve received from Leisuredays. We adhere to strict data protection rules for the protection of our customers however it is possible a different approach might have been appropriate given your circumstances. We’d be happy to look into this for you if you could email your mother's surname and postcode to us.
Liz @ Leisuredays

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Lucieleisuredays's Response to cpr65's Review

Written on: 03/03/2020

We're very sorry for the inconvenience this has caused. We can confirm that we have worked with our underwriter to resolve this and the policy has now been cancelled. We'd like to thank you for bringing this to our attention and allowing us the opportunity to review our cancellation processes and improve our service.
Liz @ Leisuredays

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★★★★★

“excellent service”

Written on: 06/01/2020 by johncob (2 reviews written)

prompt and excellent service, staff friendly. Impressed by reminder phonecall… Read Full Review

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★★★★★

“Friendly efficient company ”

Written on: 15/12/2019 by Christinapotter (1 review written)

Very helpful staff, open weekends, easy to understand policy and very local to me… Read Full Review

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★★★★★

“Static caravan renewal”

Written on: 23/09/2019 by Armstrong111 (1 review written)

Very impressed with the whole process ,which was very straightforward. Great to receive all paperwork before making renewal. Price quoted a really good one. Expecting to make renewal on automated line as no changes needed,it was great to speak to a real person. Would definitely recommend leisuredays . There's nothing I would change… Read Full Review

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★★★★★

“Excellent Service”

Written on: 09/08/2019 by jasond79 (2 reviews written)

I don't often give reviews but I must say I have been using Leisuredays insurance for the past 5 years now on my Static Caravan and I can honestly say every time I have phoned them up to query my renewals etc they have always answered my questions promptly and the agents are very helpful and professional. Very competitive prices and no policy increases in the past 2 years !! What more can you ask for !!… Read Full Review

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★★★★★

“Static caravan insurance”

Written on: 18/07/2019 by 1982Hutchison (1 review written)

Very reliable company and have had no increase in premiums for the last 3 years. Would recommend this company to anyone who wants insurance… Read Full Review

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★★★★★

“They listen to you”

Written on: 22/06/2019 by Trickysmum (1 review written)

Felt after four years with them the price was a bit high The young lady reviewed my policy and found that the value price was maybe a bit high. Repriced my policy. A happy client, painless to deal with seem to care about you. … Read Full Review

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★★★★★

“Storm damage ”

Written on: 20/06/2019

We had external and internal damage to our static.i was able to arrange the repairs with the company I wanted to use, and after the assessor had reported, the work was authorised and paid for promptly and without quibble. Given the circumstances a relatively stress free experience. Staff I dealt with were courteous and efficient… Read Full Review

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★★★★★

“Proffessiona,l Excellent, Fair”

Written on: 09/06/2019 by Caerwys (1 review written)

I have been with Leisuredays for approx three years and would not consider changing to another company. Leisuredays team, are polite, informative, clear speaking, relaxed and give you time. Along with thorough advice with choices. achieving a good insurance cover suited to their personnal requirements. I have always been pleased with Leisuredays ability to be realistic and fair, with reference to their prices, when the economic climate is very unpredictable. Thank you to Leisuredays and the… Read Full Review

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★☆☆☆☆

“Unsatisfied ”

Written on: 08/04/2019 by QuintinDoyle (1 review written)

I pay a lot of money for my caravan insurance with this company which includes home emergency static caravan insurance and all my policy’s are platinum as partner works away from home and safe guards me and my kids incase we have any faults with caravan this is a 24 hour call out service called on Saturday to be told couldn’t do anything till Monday now been on the phone for 4hours and still no further follward service is a joke and to wait for another call tomorrow to see what they can do… Read Full Review

Lucieleisuredays's Comment

Written on: 23/04/2019

Sorry you've rated us one star and that you've had problems with our home emergency policy. We cannot find your details from the username provided. If you could email us with your full name and postcode and we will look into this for you.
Liz at Leisuredays

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★★★★☆

“review caravan insurance”

Written on: 01/04/2019 by Ulfarsinsurance (1 review written)

Renewing the insurance was easy, only i HAVE NOT RECEIVED THE INSURANCE POLICY DOCUMENT!… Read Full Review

Lucieleisuredays's Response to Ulfarsinsurance's Review

Written on: 02/04/2019

Thank you for the four star review. If you email us with your name and postcode then they will be able to send out your policy information.
Liz at Leisuredays

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★★★★★

“Caravan Insurance”

Written on: 13/03/2019 by roachburn72 (1 review written)

We are fortunate to own a caravan on a lovely site in the Lake District.Unfortunately because of the location of the site which is close to a lake and a river it has led to parts of the site being subjected to flooding on two occasions.I can only recommend Leisuredays for the very sympathetic and professional way that they dealt with all the people who suffered loss and damage to their caravans… Read Full Review

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