written by KeithDM33 on 18/09/2023
This is the first time we have needed this type of insurance. We were recommended by the holiday park concerned and I can see why. Initial contact was very straightforward and efficient and the lady I spoke to could not have been more helpful. Subsequent conversation to actually effect the policy was just as good and I have no hesitation in r3commending them
written by moyra246 on 15/09/2023
I was anxious about getting an insurance policy for my new lodge. I didn’t know if I would have the answers to questions as it’s a new venture for me. The girl I spoke to was excellent and talked me through everything. I feel much relieved that this job is now done and I can relax She was very friendly and professional. An excellent service and I was happy with the price
written by Hilborne on 29/07/2023
What a change to speak to a person that was very helpful It was a pleasure and so easy to get insurance with you. Thank you
written by Cameronfn279 on 11/04/2023
Fantastic company and insurance cover , always polite on the phone too x
written by Griblane on 16/01/2023
Leisuredays insurance was recommended by Cottages and I am more than happy with their service very friendly and efficient.
written by Foxylady6475 on 05/09/2022
We have insured with Leisuredays for over 8 years and have always found the staff helpful and friendly when we have had any questions or needed to make any amnedments to our policy. The policy also is excellent value for money .
written by MollieBruce on 19/08/2022
Switched to Leisure Days for insurance of our holiday rental property a few years ago because we discovered the hard way that our previous insurance was inadequate - they would not cover our claim for malicious damage cause by guests. Checked a number of companies and insured with Leisure Days because their policy did cover malicious damage. Have found their staff very customer friendly and willing to go the extra mile to find the answer to any questions and to do so quickly. Very pleased with the help we have received and happy to recommend. Excellent for Holiday rental property Insurance.
written by McMahantt425 on 17/05/2022
Prompt and efficient service by telephone. Polite and amiable young man.
written by on 09/05/2022
I Have been with leisuredays for 7 years and have found them very reasonable price wise. They are very helpful if you have any questions and take their time explaining things,fortunately I have never had to claim from them but I think they would be very helpful with that as well.
written by AllanMooney64 on 04/11/2021
phone call was answered very quickly the process was easy and the person very polite
written by Judes5960 on 12/10/2021
Friendly easy service renewed by telephone lovely lady dealt with my renewal would recommend to others family and friends
written by Dollydaycream on 29/09/2021
We recommend Leisuredays Caravan Insurance because the prices are competitive each year the prices have been held at a reasonable price. Very interesting newsletters with tips on how to keep ones caravan in tip top condition and winterisation tips. Friendly staff on the telephone and helpful, what more does anyone want. There is nothing that we can think of that we did not like. All we can say is THANK YOU Leisuredays.
written by Kuryakin on 19/07/2021
Needed to make some revisions on renewal and decided to ring instead of online. Phone answered almost immediately and all sorted in less than 5 mins. Excellent service and a great price.
written by Colin2006 on 13/07/2021
Having not insured a static caravan before I was unsure how to proceed, I was talked through the process by the sales person and they explained what was covered and what was not. They went through which extras some people thought useful and others that we might just be interested in. I was offered extras but not in a pushy way and it was clearly explained I could always add them later if I changed my mind. The person was friendly knowledgable and took their time explain the details. I was extremely satisfied by the service provided.
written by Garcia98 on 10/05/2021
Competitive, friendly and efficient. Nothing is ever a bother to them. I'd give them my 100% recommendation
written by BATTY34 on 11/03/2021
Never had to claim yet (touch wood) but when you speak to staff you seam to get reassurance that they are there for you.
written by Poppy12345Jayne on 23/11/2020
The staff at Leisure days are always helpful polite and friendly. I especially enjoy receiving the emails from them , these include how to take care of our caravan . This is our first year of owning a static caravan so have found it extremely helpful.
written by RileyWelsh on 12/11/2020
The camp site we are at 'recommends' this firm because it gives £5million in public liability, and the camp site won't accept any other insurance company unless they offer this amount. A circular argument if ever I heard one. Other insurance brokers are mildly astonished; they all seem to have calculated that the most you need, ever, is £2 million, and hint, nay, tell me to my face that this is a form of entrapment. Leisuredays is one of ?two caravan insurers in the country to offer £5million public liability. To make up for this, Leisuredays is twice as expensive as the rest.
written by on 25/10/2020
I took out Platinum Insurance with this company because I live 3 hours away from our holiday let, believing that if anything went wrong, I would be covered with 24 hour emergency service, since this is what I paid for! Buyer Beware!! Regardless of the fact I had paid for this service, they were unable to provide 24 hour help for a leak in my roof - despite it being the season for heavy rainfall. They seemed to think it was perfectly acceptable to provide 24 hour emergency cover, which I paid for, in 6 days!! I might not be the brightest person - but somehow, this did not seem to add up!!! Despite spending all afternoon on the phone, being shipped from pillar to post - I got nowhere. The following day brought the same miserable response. Sorry we cant get anyone to call out sooner than 6 days!! I most certainly would not use this company ever again. They let me down HUGELY!! Despite taking £50 up front before they could find a contractor, I had to find my own contractor in the end. Needless to say I couldnt face proceeding with a claim because of their shoddy service. I figured since they stressed me out being unable to help - I did not want any further stress and dealt with it myself!! Lesson Learned!! This Insurer was a complete waste of money.
Written on: 30/11/2020
We are very sorry for the problems you have encountered and the huge inconvenience caused.
We can assure you that a thorough investigation is underway between Leisuredays and the Home Emergency provider to make sure the appropriate services are delivered in the future.
Liz, Leisuredays Insurance
written by StevenShep on 03/09/2020
Well, here we go again, annual insurance premium for caravan, and once again Leisuredays tops the ratings for me. Early renewal notification, allowing time to compare if I needed to, and then friendly reminder just in case I had forgotten, all without pressure, and great value for the protection provided. Various ways to renew, which is good, Information is clear, and when choosing to renew by phone as a preference, as in my case, the staff member was incredably polite, knowledgeable, and extremely helpful making the process easy, quick and hassle free. The policy itself is set out in such a way that it is easy to understand, and the details of which are clear and evident for checking that it meets the requirements. Pleased and confident to be insuring with leisuredays once again.
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Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Lucieleisuredays's Comment
Written on: 20/11/2020
Leisuredays does work with a number of holiday parks across the UK and as part of this partnership we carry out regular reviews, surveys, and risk management assessments.
Our insurance premiums take into account a number of factors such as the owner’s policy cover levels, the risk of the park, and claims experiences, and we find our premiums for extensive levels of cover are very competitive. In fact, many of our customers rate us highly for service and price on customer review websites such as this and Trustpilot.
Liz, Leisuredays insurance