Leisuredays Insurance Reviews - www.leisuredays.co.uk

★★★★★
4.6 / 5
92.4% of users recommend this
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  • Value For Money

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Leisuredays Insurance - www.leisuredays.co.uk
Leisuredays Insurance - www.leisuredays.co.uk

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Latest Reviews

★★★★★

“Storm damage ”

Written on: 20/06/2019

We had external and internal damage to our static.i was able to arrange the repairs with the company I wanted to use, and after the assessor had reported, the work was authorised and paid for promptly and without quibble. Given the circumstances a relatively stress free experience. Staff I dealt with were courteous and efficient… Read Full Review

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★★★★★

“Proffessiona,l Excellent, Fair”

Written on: 09/06/2019 by Caerwys (1 review written)

I have been with Leisuredays for approx three years and would not consider changing to another company. Leisuredays team, are polite, informative, clear speaking, relaxed and give you time. Along with thorough advice with choices. achieving a good insurance cover suited to their personnal requirements. I have always been pleased with Leisuredays ability to be realistic and fair, with reference to their prices, when the economic climate is very unpredictable. Thank you to Leisuredays and the… Read Full Review

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★☆☆☆☆

“Unsatisfied ”

Written on: 08/04/2019 by QuintinDoyle (1 review written)

I pay a lot of money for my caravan insurance with this company which includes home emergency static caravan insurance and all my policy’s are platinum as partner works away from home and safe guards me and my kids incase we have any faults with caravan this is a 24 hour call out service called on Saturday to be told couldn’t do anything till Monday now been on the phone for 4hours and still no further follward service is a joke and to wait for another call tomorrow to see what they can do… Read Full Review

Lucieleisuredays's Comment

Written on: 23/04/2019

Sorry you've rated us one star and that you've had problems with our home emergency policy. We cannot find your details from the username provided. If you could email us with your full name and postcode and we will look into this for you.
Liz at Leisuredays

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★★★★☆

“review caravan insurance”

Written on: 01/04/2019 by Ulfarsinsurance (1 review written)

Renewing the insurance was easy, only i HAVE NOT RECEIVED THE INSURANCE POLICY DOCUMENT!… Read Full Review

Lucieleisuredays's Response to Ulfarsinsurance's Review

Written on: 02/04/2019

Thank you for the four star review. If you email us with your name and postcode then they will be able to send out your policy information.
Liz at Leisuredays

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★★★★★

“Caravan Insurance”

Written on: 13/03/2019 by roachburn72 (1 review written)

We are fortunate to own a caravan on a lovely site in the Lake District.Unfortunately because of the location of the site which is close to a lake and a river it has led to parts of the site being subjected to flooding on two occasions.I can only recommend Leisuredays for the very sympathetic and professional way that they dealt with all the people who suffered loss and damage to their caravans… Read Full Review

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★★★★★

“Cheap as chips”

Written on: 25/02/2019 by Dewisant1 (1 review written)

Excellent price only £3 increase in premium for twelve months all the cover I need for my caravan I wish all other insurance premiums only went up £3per year… Read Full Review

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★☆☆☆☆

“useless”

Written on: 20/02/2019 by graemerooney (1 review written)

Phoned Friday for quote, need to speak to underwriters will phone back Monday no call received i spoke to different person Monday sorry either me or previous person will phone tomorrow Tuesday, Wednesday still no call back. Glad never took a policy out… Read Full Review

Caravanguard's Response to graemerooney's Review

Written on: 14/03/2019

We’re sorry for the poor service you have received from us, which is well below the standards we expect from our team. We can assure you that extra training has been given to make sure this doesn’t happen again and we continue to deliver our usual, brilliant customer service.
Liz at Leisuredays

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★★★★★

“Helpful and efficient”

Written on: 22/01/2019 by djjlytham (1 review written)

Very efficient and good price. Slight problem post renewal. Rang, got through very quickly and problem sorted there and then!!… Read Full Review

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★★★☆☆

“Annual renewal quote ”

Written on: 11/11/2018 by Lambrettaman1 (1 review written)

As my caravan is one year older and I am not on a new for old policy I assume the pay out on total loss would diminish as it ages. Therefore i would expect my premium to be lowered. Why isn't there a no claims incentive ?… Read Full Review

Lucieleisuredays's Response to Lambrettaman1's Review

Written on: 21/11/2018

Hi, we aim to keep our prices as competitive as possible without offering a large no claims discount structure. Without knowing your exact policy details we cannot look into your circumstances and give a definitive answer.
Did you review the value of your caravan at renewal time to take into account any depreciation over the last 12 months?
Our advisers are on hand seven days-a-week to discuss your policy should you want us to review.
Liz at Leisuredays

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Lucieleisuredays's Response to Lambrettaman1's Review

Written on: 21/11/2018

Hi, we aim to keep our prices as competitive as possible without offering a large no claims discount structure. Without knowing your exact policy details we cannot look into your circumstances and give a definitive answer.
Did you review the value of your caravan at renewal time to take into account any depreciation over the last 12 months?
Our advisers are on hand seven days-a-week to discuss your policy should you want us to review.
Liz at Leisuredays

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★★★★★

“Pleasure to deal with”

Written on: 23/10/2018 by Keenanf99 (1 review written)

This is our 1st renewal and I have always found them to be professional, polite and friendly to deal with They talk to you as a person without confusion The renewal was easy to do over the phone and did not take an age to do Thank you !… Read Full Review

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★★★★★

“Renewal of static caravan insurance”

Written on: 19/09/2018 by Pale62 (1 review written)

Great straightforward process and great value for money. Speaking to a knowledgeable and helpful member of staff was a pleasure and left me feeling confident that should I have any queries or need to make a claim ,then I would be supported throughout. It also gave me the opportunity to reconsider my cover requirements. The renewal paperwork and email correspondence has everything detailed and is customer friendly without any jargon. I also liked direct contact from the company with my park… Read Full Review

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★★★★★

“Efficient service excellent ”

Written on: 17/09/2018 by Brenwes (1 review written)

Excellent service reply promptly to,queries l. Helpful friendly on phone. Easy to do automatical renewal on line if no,changes. Recommend.fait price too… Read Full Review

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★★★☆☆

“No reward for Loyalty”

Written on: 07/08/2018 by 153Smart (1 review written)

I have been a customer for some 6 years and during that period have not made a claim but despite my loyalty I have been required to meet ongoing increases in my annual premiums.it is difficult to understand why there are no rebates as the communication between us is minimal and the process fer renewal is very simple with little effort required and conducted online… Read Full Review

Lucieleisuredays's Comment

Written on: 13/08/2018

Could you let us know which park your holiday caravan is on please so we can look into this for you as we do try to keep our renewal premiums consistent. Liz @ Leisuredays

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Ally1955's Comment

Written on: 29/09/2018

We have the same problem. Our site owners insist we use Leisuredays so we have no choice. We have been insuring claim free for 12 years and have to pay the same as someone who has had claims or is new to caravan insurance. Not a fair system at all and we would certainly change insurers if we could.

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★★★★★

“Excellent”

Written on: 18/07/2018 by Taylord43 (1 review written)

Very difficult to find anything negative to say. In particular the fact that they do not automatically increase premiums year by year is an example for many other insurance companies to follow. Calling the company is also a model to follow. Very pleasant and helpful call centre staff… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 04/06/2018 by JohnBowater (1 review written)

The staff member I spoke to regarding my renewal was well informed, helpful, & very pleasant. A valuable member of your staff. Well done!… Read Full Review

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★★★★★

“Value for money”

Written on: 23/05/2018 by cgMonroe345 (1 review written)

Really pleased with my insurance policy,very friendly and very helpful. When I had to make a claim there wasn't any problems, paid out straight away. Would definitely recommend to friends and family… Read Full Review

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★★★★★

“No hassle, inexpensive comprehensive insurance”

Written on: 24/04/2018 by Morrisonvs125 (1 review written)

Been with this company for many years. Insurance cover is exactly what is required to ensure static caravan and public liability is covered comprehensively. Inexpensive too. Recommend it to all… Read Full Review

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★★★☆☆

“Extras that should be standard”

Written on: 06/04/2018 by AlfredGonzalez (1 review written)

I first insured my static in a rush to comply with the site rules and was off abroad in a day.when the renewal came I was first surprised there was no NCD ,the covering letter reffered me to the enclosed renewal guide booklet and that it contained ideas on how I could reduce my premium. I could not find any so I called, this call had the result of jacking up the premium to cover such things as clothes and bedding brought from home ?, Now this is a holiday Home many clothes and certainly bedding… Read Full Review

Caravanguard's Comment

Written on: 18/04/2018

Hi

We’re really sorry you’ve not chosen to renew your holiday home with Leisuredays this year.

As it appears you have used an alias to leave your review it’s hard to offer accurate advice. We’d be more than happy to look further into this matter if you could contact us directly.

Reviewing insured sums is one of the more common ways to affect your premium. Our advisers are trained to check the policy meets your needs and that everything you want to covered in the event of a claim is insured.

It does sound as if during your call to see if a reduced price was possible, it was identified you wanted more rather than less cover.

Note that clothing and other items you take from home are classed as personal possessions. Insuring these items is the customer’s decision. An existing household policy may already provide cover for such items whilst used in and around your caravan.

If you were introduced to Leisuredays via a partner park, these rates are already tailored towards the whole site’s risk profile and don’t offer no claim discounts. We do however, offer no claims discounts to owners of caravans on non partner parks.

Kind regards

Liz at Leisuredays

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Jacksmith12345's Comment

Written on: 23/04/2018

My point was I do not take clothes and bedding it stays there but I was lead to belive this was an extra, the leaflet did not contain a single way to reduce anything

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★★★★★

“Static caravan renewals”

Written on: 28/03/2018 by McCabe1950 (1 review written)

Always friendly and helpful with no hanging on the phone for ages to speak to someone. Competitive prices. We have used Leisure days for a few years now… Read Full Review

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★★★★★

“Great value and customer service”

Written on: 26/02/2018 by brini (1 review written)

It is a pleasure to deal with the staff who are really interested in getting you a good deal. The cover is great as our van is 13 and market value suits. You can add cover for gadgets legal costs or emergency repairs. When you ring in all is required is your post code and the friendly staff are very helpful. The cost is only 60% of many other companies and the renewal process is thorough but only takes a few minutes… Read Full Review

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