Beware of this company

Caravan Guard Caravan Insurance Reviews - caravanguard.co.uk
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markoldroyd's review of Caravan Guard Caravan Insurance Reviews - caravanguard.co.uk

“Beware of this company”

★☆☆☆☆

written by markoldroyd on 09/09/2020

Beware of this company. I bought a new motorhome and they gave me the best quote. I took out insurance from them and as requested sent them proof of my NCD. They emailed back saying the NCD proof was good and no further action was required. A month later I got an email from them saying the NCD proof was not acceptable and they wanted another £530 ! I immediately cancelled the policy and moved to another insurer and the NCD proof was no issue.

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Caravanguard's Response to markoldroyd's Review

Written on: 10/09/2020

Hi,
Apologies it has taken us so long to respond in full. Originally we were unable to locate your record from the details provided. We’re sorry you’re not happy with our service. As explained in our recent correspondence we cannot find an email accepting your proof of NCD however we’re sorry if you were given the impression that your NCD had been accepted in any way. The proof of NCD we have received did not match up with the details entered for the initial quote and therefore we were unable to accept this. Without this we provided another quote, which was higher. We understand that this has meant you’ve cancelled the policy and insured your motorhome with another provider and we’re sorry to see you go elsewhere. If you continue to be unhappy I believe our adviser has given you details of our full complaints procedure.

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Markoldroyd's reply to Caravanguard's Comment

Written on: 11/09/2020

Well yes other than the 14 emails we have exchanged over the past couple of days it must have been hard to identify me. I can only assume I was lost amongst all the others making the same complaint. Since you “lost” the email you sent confirming my NCD valid this is not a surprise. The reason given for rejecting my NCD proof was that it came from a multi car policy. Each car has its own NCD ! Every single other insurer I talked to knew this and accepted my NCD.

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