written by Dendav on 09/02/2024
Just purchased another caravan from Ropers leisure and cannot praise them enough for all their help from viewing to collecting. Very professional sales,workshop,shop and even the cafe. (best home made scones ever).
written by Fisher166 on 27/06/2022
Cannot rate them enough, first time buyer of an inexpensive Caravan and they treated us like we had bought the top of the range, so many freebies to get us going we could not believe. Top marks for customer service and a BIG thank you to our handover representative no question was to stupid! Will definitely be back again........
written by fiona53 on 02/05/2017
we recently traded our old caravan in at ropers. we were told a possible trade in price over the phone, but obviously that was if the van was as new - we knew it wasn't, so we knew the price would be lower. we were however very happy with the new trade in price and found this to be very fair. who in their right minds would buy a car unseen. we had had damp work done over the road at catterick caravans who had to re do it and still didn't solve the problem, all at our expense, and months of chasing them. A bodge a go job. I do not recommend going there. ropers staff were excellent. salesman: I.B, D: who showed us how to use the van, & S.A, who gave us a good fair price and has looked after us after the sale. we never felt under pressure to buy, no chase up calls over the 2 weeks we took to decide. we even had a worry while in the van this bank holiday weekend, they called us back and problem sorted - wasn't even a problem, just novice carful owners. yes, I would defiantly recommend ropers caravans, and personally, only be using them from now on.
written by Garrybell2001 on 04/04/2017
After dealing with Ropers many years ago,I decided to go back and buy a 2nd hand Bailey pursuit 430-3. I received 1st class service from all departments,I would strongly suggest to have a look at all the first class stock they sell .Nice to deal with company that cares .
written by on 19/10/2016
I called at ropers about a leaking caravan tap and the staff were very helpful and friendly they had a look at the tap took it into the work shop 5 minutes later came back all fixed and repaired excellent customer service thank you
written by steveallerston on 20/09/2015
hi to all that have left poor ratings .I think it is fair that there is all ways two sides to a story witch I could put up a case for all the reviews on roper. I would like to say at this point that people that put reviews on the internet should put there names so that we cant look into there points. The points that most reviews are about p\x prices we give a price on what the people tell us,then they bring van in and sides are hanging off,damp and not what they had explained to us when buying van at this point we will re price the caravan, so that's not ropers fault but it seems to be on the reviews. People who have any problems with the van should ring, email or call in for us to sort out we help anyone.
written by steveallerston on 20/09/2015
hi to all that have left poor ratings .I think it is fair that there is all ways two sides to a story witch I could put up a case for all the reviews on roper. I would like to say at this point that people that put reviews on the internet should put there names so that we cant look into there points. The points that most reviews are about p\x prices we give a price on what the people tell us,then they bring van in and sides are hanging off,damp and not what they had explained to us when buying van at this point we will re price the caravan, so that's not ropers fault but it seems to be on the reviews. People who have any problems with the van should ring, email or call in for us to sort out we help anyone.
written by on 17/11/2012
Having found our ideal caravan we decided to part with our beloved oldie and trade her in. Ropers Caravns gave us a really good part ex price and a 3 year warranty on our new (new to us) caravan. After much counting the pennies we decided to go ahead with the deal. However, when we arrived on change over day there was a problem with our caravan that we were unaware of! The guys at Ropers were brilliant, very civilised and to cut a long story short we could still afford our new van We would recommend this family firm to anyone looking for a used caravan, they really make you feel that they care about their reputation. Thanks guys!
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Dealr's Response to steveallerston's Review
Written on: 02/03/2016
We people do ring about problems and just go round in circles.
It is impossible to resolve issues with you as your whole attitude towards your customers is disgusting. You always try and find a way to riggle out of a problem, making it out to be the customers fault, when it clearly isn't. No respect for the customer what so ever.
I'm not commenting about px issues, but the whole buying and aftercare experience.
Please think twice before handing you cash to them. Bailey should be more selective about who the let sell they're new caravans.