Item: Grantham Caravans, Grantham, Lincolnshire
Rating: 2

Guest's review of Grantham Caravans, Grantham, Lincolnshire

“Great service, until they have your money!”

★★☆☆☆

written by on 27/04/2018

I bought a new caravan from them in 2017, the buying experience was great and we were well looked after, but after we'd got the van they couldn't care less.

We realised after having had the new van for a couple of months that they hadn't paid off the finance on the van we traded in, when we rang to get it sorted we were promised a call back that never came. After chasing them again it was finally sorted out, but there was never any hint of an apology and we had to argue to get them to pay us back the £800 odd of payments we made on the finance for a caravan we didn't own.

When we picked up the new caravan the owners manual was missing and we were promised that one would be sent in a few weeks, it's now 8 months later and it is still missing despite me regularly calling and emailing them all i get is promises of call backs that never happen.

Value For Money

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Madmum36's Comment

Written on: 26/05/2018

You are entitled to be treated fairly, since it's clear you have not. I think you should get Trading Standards advice. You are protected under the 2015 Consumer Protection Law and since you made your request clear at the start Grantham Caravans should comply. Contact your local Trading Standards Officer for help and advice. Don't be put of if when you make the call you get put to an answer machine.They will get back to you. Good Luck hope you get things resolved.

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Great service, until they have your money!

Value For Money

Guest's review of Grantham Caravans, Grantham, Lincolnshire