Nothing changes.

Sitting in the showroom waiting for my van service to be completed.4 hours after it was promised so reading previous reviews and thought I would share today's experience.
Dropped off van at opening time when technician had " a job to finish for an hour then would be straight on it"
Returned 5hours later.story had changed-Van apparently didn't go to workshop until after lunch!
Additionally a fault with the window blind advised when service was booked couldn't be done because it was the wrong window and they didn't have time to do that one. Same fault with any other of the windows would have been ok. This despite advising the girl on service exactly what and where the fault lay when service appointment made.
Apparently girl who booked in the service wasn't "a caravanner" and did not understand the work involved and "we don't print off the work sheets until the day of the job.
Had very similar experience last year.
If this was a brewery I suspect it would not be a good place to come for a celebration!!