Not happy with the car not all as it was advertised

Motorpoint www.motorpoint.co.uk
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Ruizsv110's review of Motorpoint www.motorpoint.co.uk

“Not happy with the car not all as it was advertised ”

★★☆☆☆

written by Ruizsv110 on 29/05/2015

Went to collect our new car from Motorpoint. After getting home issues have a risen.
The car was not Valeted seats were stained and smelt of cigarettes and smoke stains. My son suffers from asthma and had to pull over on the way home to use inhaler after the smoke was still strong smelling.
I have paid £80 out of my own pocket to get it professionally Valeted roof to floor.
Car was advertised with 9000 miles and after getting the car there was more than 10000 on the clock. I had paid the extra money to get the car with lower mileage.
My previous car I traded in this time that was bought from Motorpoint was decreased twice in value because of the change in mileage. How come I did not get the same with this car.
After nearly getting home the device light came on as well as the Engine malfunction light. After contacting Ford with the problem and I now find out my car has been recalled in to Ford with engine errors as my Reg has been on the list for recall. I am now with out my car until this gets rectified.
The preparation fee was wavered in good faith as my brand new car from Motorpoint I bought under a year ago had to have the engine replaced.
There was no preparation in my new car and my son nearly sliced his finger on a Stanley blade that was in between the seat.
Not acceptable for the treatment I have received once again thought once was not acceptable but twice not happy.
I would like to be compensated for the mileage difference and the valet and now for not having a car for a week as it has been recalled in for gilts that should have been rectified before sale.

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Motorpoint Aftersales's Comment

Written on: 02/06/2015

Thank you for taking the time to review your experience with Motorpoint. I am aware you have spoken to the General Manager at our Newport site and that this is currently being dealt with. If we could be of futher assistance please do not hesitate to contact us.

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