Irresponsible,lazy,ignorant, careless online sales staff

We looked at a 1 year old car, with low mileage, suiting our requirements and booked an appointment to test drive it, with 5 days notice and a 48 hour reconfirmation, as we were driving from Leicester to the showroom in Scunthorpe, nearly 80 miles away, and naturally were expecting the car to have been prepped in anticipation, indeed that was promised to us by the online sales staff.

What we were offered for a test drive, was the car, in an absolutely filthy condition, with muddy footprints on the seats, a boot full of dog hair, an extremely nasty smell which made our eyes smart, a boot cover that had been sawn off by the previous owner to presumably fit a dog-gate, which was apparently never noticed by any staff member there!

The wrist thing was that we had made the appointment for the test drive, the useless man who is one of the two people who are in charge of online sales, assured us that the car had NOT been previously owned by a smoker or a pet owner, as this was important to us as one of our children tends to wheeze with these triggers.

We wasted 4 hours driving there and back, the options for cars are limited and if this is the casual and callous manner in which potential customers are handled, we expect this previously highly regarded family run business is soon going to fold up.

Full marks to the sales in charge who unfortunately bravely tried to lie and cover up his colleagues' shortcomings but soon got as frustrated as us and has promised to let the owners know and told us to expect a response from them. Well, we are waiting....!