Poor Servive & NO After Care

★★★★☆
4.1
From 241 reviews
80.0% of users recommend this

  • Customer service

  • Value For Money

Guest's review of Dace Motor Company, Stockport, Cheshire

“Poor Servive and NO After Care ”

★★☆☆☆

written by on 09/11/2013

I bought a jaguar from them about 2 months ago from the start they were very slow they never answer the phone when they did they promise to call you back but did. even the HP company told me the same when they tried to. was told my tread in was a right off in 1998 the car was a 2002 was not even on the road then not very good at their maths . I was jaguar train motor engineer told me the clutch just gone so they replace that and service the car. Not a good service as that did not even oil the door locks so have my doubt they did the clutch now was there for 7 days as well I did them in a day most 2 days. Told me they get the window rubbers done but did not. I asked were the rubbers was told there on order still not got them in (still not phoning back) good car but very poor service if any service at all given and I not call there for a car again ( buyer with this in mind )

  • Customer service

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Dacemotorcompany's Comment

Written on: 10/07/2015

To Valued Customer,

Im sorry to hear about your experience at Dace motor company.

We constantly strive to ensure all of our customers are completely satisfied with their service that they receive.

If you could please contact us at your earliest convenience so we can get any issues or worries resolved it would be appreciated.

Please contact me and ask for Thomas Burton.

Alternatively you can email me.

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G7Usq's Comment

Written on: 14/07/2015

what a joker you are you reply 18 months after, told you your customer service was slow . i paid for the window rubbers to be done at £233 ponds . Its was done after you took so long to get back to me sorry you did not.

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