written by raheelkhan on 18/12/2019
ABSOLUTELY TERRIBLE, I was a garage working with whocanfixmycar.com
ABSOLUTELY TERRIBLE. I am a local Garage in Milton keynes, I was working with whocanfixmycar.com, They brought out a new Auto/Smart quoting system which generated a quote for many different types of jobs, as soon as the customer has accepted the quote they would charge me instantly even if the customers booking was a week away or the customer never showed up and I would have to explain with a valid reason as to why I need a refund for that booking.
I told them to turn that off for me as the quotes were completely incorrect (prices) for example, It would quote a Modern vehicle for Front & Rear brake Disc & pads for £170.00 all inc parts and labour which is way below what it would cost in a normal workshop. They wouldn't turn the system off as they said this is how they will proceed for all future job applications from customers. Obviously many customers would accept the ridiculous price and I would get charged for the booking immediately even if the customer never showed up etc. I asked them to terminate my account as customers were unhappy and i was getting poor feedback with regards to incorrect pricing due to their poor system. They completely ignored my request and carried on smart quoting customers for over another month even after I had sent them over 8 emails about why my account has not been closed. I had called many times but they started to ignore my phone calls. I have never been treated by another company in such a manner. I would never work with them again and I highly recommend you be careful before you sign up with them even though it was a 30 days rolling contract they would not cancel it until I threatened them that I will be in touch with the ombudsman and also my bank as you are taking money from my account when It should have been terminated over a month ago!!
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