Repaired not replaced

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Giada1981's review of Solus www.solusarc.co.uk

★★★★☆

“Repaired not replaced”

Written on: 23/06/2021 by Giada1981 (1 review written)

One thing I can't fault is the craftsmanship of my repair. However, when I first had contact with Solus I was insistent that my car didn't have any filler before the accident and that it shouldn't have any after the repair. The chap on the phone insisted that it would be returned to factory spec. This was not the case and I am not a happy man.

  • Warrington

    Location

Solusarc's Comment

Written on: 24/06/2021

Good morning

Thank you for submitting a review and letting us know that the repair craftmanship can not be faulted. We do follow the repair guides from the manufacturer for all repairs we carry out. If the part is repairable we would do this over replacing. I am sorry if there was miss guidance about this. If you can let me know the first part of the registration and we can get this looked into and ensure our handlers are giving correct information.

Many thanks
Cathy
Solus Customer Care

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Amison's Comment

Written on: 24/06/2021

Registration as follows. L6VCE

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