Solus www.solusarc.co.uk Review

Solus www.solusarc.co.uk
★★★★★
4.6
91.0% of users recommend this
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Branden214's review of Solus www.solusarc.co.uk

“Overall, a very poor experience. I'm glad that my...”

★★☆☆☆

written by Branden214 on 07/04/2021

Overall, a very poor experience.

I'm glad that my car is drivable again and back on the road but beyond that there's little to recommend.

While the folk at Solus are no doubt friendly and aim to help the comms are TERRIBLE - far too many phonecalls to be efficient, and with far too many different people (I spoke to at least five during the job). To compound this waste of time+energy, details still managed to slip between the cracks constantly. It's as if different colleagues and departments don't communicate, and/or that there isn't a proper system for the sharing of info.

I'd speak to one person about the job booking, or the courtesy car, or the timescale, or about arranging the delivery to the next garage (where further work was to be done ) only to later hear from another person with different or contradictory intel. If I were to charge for my time clearing up other people's messes it would be worth more than the job!

Worst of all, after liaising with both Solus and the next garage ahead of time in order to fix an appointment and have the car delivered there, Solus didn't meet the delivery slot! So the work on my car wasn't ready by the end of that working day. I had to give the courtesy car back, which left me car-less and meant I had to make a lengthy trip to pick up my car the next day. MOST inconvenient!







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Solusarc's Comment

Written on: 08/04/2021

Good morning

Thank you for submitting a review I'm sorry that communication was too many phone calls and mixed messages about what was happening. Our aim is to keep you updated but with relevant information. We should also let you know if there is a delay so that the hire can be retained.

Can you let me know the site your car went to and the first part of the registration so we can fully review.

Many thanks
Cathy
Solus Customer Care

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