Fantastic Customer service from start to finish.

★★★★★
4.6 / 5
91% of users recommend this
  • Value For Money

Madisonx487's review of Solus www.solusarc.co.uk

★★★★★

“Fantastic Customer service from start to finish. ”

Written on: 23/02/2021 by Madisonx487 (1 review written)

Unfortunately this is the second time using solus for repairs to our car. Customer service has been exceptional, picked up car from my home, kept me updated of progress on my vehicle & dropped back off fully valeted once repairs complete. Only thing I would say is that when I tried to track repairs to my vehicle only advised that under repair with no time frame available for delivery back to me. based on this I refuelled my hire car only to find out that Solas would be returning my vehicle that same day!

  • Glasgow

    Location

  • Value For Money

Solusarc's Comment

Written on: 25/02/2021

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry you have had to use us twice but great that the collection/delivery worked well for you. I have passed your comments onto the relevant team about the tracker and your comments to the team to share with everyone.

Many thanks
Cathy
Solus Customer Care

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