Good but slipped up at the end

★★★★★
4.5 / 5
91% of users recommend this
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OscarfromLondon's review of Solus www.solusarc.co.uk

★★★☆☆

“Good but slipped up at the end”

Written on: 15/09/2020 by OscarfromLondon (1 review written)

We’d used Solus before when my wife’s car was broken into. We found them very good and had no concerns when Aviva said we could take her car to them again after it was hit by another driver. We found them very efficient at organising the repair and keeping us informed. When they returned the car it looked at first glance as if they had done a great job. But then we noticed a big patch of dull paintwork the size of my hand. So they had to take the car away again. It turned out this was wax that they’d not rubbed in, so we will get the car back tomorrow. A great shame that our experience has been marred by a silly mistake that quality assurance should have picked up.

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Solusarc's Response to OscarfromLondon's Review

Written on: 16/09/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry to read that the site made a silly mistake with the wax and I would have expected this to be picked up.

I've passed your comments onto the team to ensure they learn from this error and prevent this happening for other customers.

Many thanks
Cathy
Solus Customer Care

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