Car Repair following Crash

★★★★★
4.5 / 5
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  • Value For Money

JamesHughes41's review of Solus www.solusarc.co.uk

★★★★★

“Car Repair following Crash”

Written on: 31/07/2020 by JamesHughes41 (1 review written)

The car was collected and communication was very good from all the people i dealt with. My car was collected on a low loader with a courtesy Car. This car was clean and an automatic as requested.

The overall length of time that my car was with Solus was just over 1 week which was good. a slight hiccup with the return as i was advised it would be returned on one day and having waited for the car all day it never appeared. i had to wait on the telephone hold music for over 45mins. the agent was very Apologetic and re arrange to have the car delivered the next day at a different location.

The repairs done were fantastic and the car was delivered spotlessly clean.

thank you for a great job done.


  • Loughton

    Location

  • Value For Money

Solusarc's Response to JamesHughes41's Review

Written on: 03/08/2020

Good morning

Thank you for submitting a review and letting us know about your experience. I am sorry there was a slight hiccup at the end on returning your car and that you were on hold for so long, but glad it was sorted and returned to an address of your choice. I have passed your comments onto the team.

Many thanks
Cathy
Solus Customer Care

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