Poor communication & final result.

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duncansloan's review of Solus www.solusarc.co.uk

★☆☆☆☆

“Poor communication and final result.”

Written on: 08/07/2020 by duncansloan (1 review written)

Deep scratch repair
Initially thought paint work repair okay, but realised decal replacement shoddy. Awaiting replacement - likely 2 week delay.
Paintwork after closer examination exact area of repair scuffed and either needs buffed out or another repair (expect the former) But should have been spotted by the staff involved.
Blending of paint on bonnet done but appears not so onto the door. Not sure why as other companies who quoted were going to. Currently 3 to 1 - who's right?
Parts replaced but not clear why these were necessary.
Poor communication during the repair period. Car in garage for almost 5 days before work started per the online repair module and did not regularly update and when it did was in increments 2/22/44/66/88. Is this the only options it has?
Staff thought decals were okay - full of air bubbles. Further realised that they were of the wrong length compared to the ones on before.
Elected to do through insurance to get a good job but looks like the quote of £400 would have been the better option and saved me using 1 of my 2 protected no claims options.

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Solusarc's Response to duncansloan's Review

Written on: 10/07/2020

Good afternoon

Thank you for submitting a review. I'm sorry to hear that you're not happy with the quality of your repair.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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