Decent repair - but car came back with issues?

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KatieDee's review of Solus www.solusarc.co.uk

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“Decent repair - but car came back with issues?”

Written on: 23/06/2020 by KatieDee (1 review written)

Initial experience was excellent - they contacted me quickly to arrange repair and collected the car on the agreed time/date. They were very difficult to get hold of later in the process, although I would hope this was due to staff issues during Covid close down, as opposed to normal practice. I had to contact my insurer, who couldn't get through to them either.

In terms of positives - the actual repair was perfect, you really cannot tell where the damage was.

My one major criticism is that when the car was delivered, there was a loud noise coming from the vehicle. I mentioned this to the delivery men, who said it would stop when the vehicle cooled down and was probably just the fan.

I checked under the bonnet and found that my coolant tank was completely empty and the plastic lid was missing. I regularly check both my coolant and my oil, as my daily commute is quite long, so I know this was not an issue when they collected the vehicle.

When I called Solus to discuss, they told me they needed to check with the delivery men to see if any warning lights were showing and would contact me but I am yet to receive a response.

I cannot drive my vehicle at the moment as the plastic cap on the coolant tank is missing and my hire vehicle has now been collected.

Solusarc's Response to KatieDee's Review

Written on: 25/06/2020

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the quality of your repair. I'm really sorry to hear about the issue you mention with your coolant tank.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look inti this further?

Many thanks
Chris
Solus Customer Care

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