Extremely Poor Service

4.5 / 5
91% of users recommend this
  • Value For Money

KyanWeber's review of Solus www.solusarc.co.uk


“Extremely Poor Service”

Written on: 08/12/2019 by KyanWeber (1 review written)

Communications good and staff friendly, which is good. Unfortunately, the important part - the repair of my car - was beyond extremely poor - one star is actaully too good. One reported fault had not even had a repair attempted and other attempted repairs were very bad - bubbling/peeling paintwork and ill fitting replacement parts. Advice for others - do not accept Solus as the repairer if other options are available via your insurers. I don't understand how any sort of quality control would have allowed them to even attempt to return my car as job complete in this condition.

  • Coventry


Solusarc's Comment

Written on: 10/12/2019

Good morning

Thank you for submitting a review and letting us know you are happy with the communication you experienced with us. I'm sorry to hear that you're not happy with the quality of your repair.

Please can you confirm the first part of your registration number so that I can look into this further with the team at Coventry?

Many thanks
Solus Customer Care

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