Wrong colour grill

Solus www.solusarc.co.uk
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BMWlady's review of Solus www.solusarc.co.uk

“Wrong colour grill”

★☆☆☆☆

written by BMWlady on 12/08/2019

My X1BMW went in for a repair following a bump. It has all black trims and had a black radiator grill. It was returned to me with a pale grey radiator grill which looked cheap and didn't match. I didn't accept the car although it was suggested I take it and Solus ' would be in touch' when the matching grill was in! The delivery morning was disruptive to my work schedule and I specifically asked to be contacted by text as phone reception in my work area is poor.
I've had no update since and Solus have had it now since 6/8/18.
Overall poor quality, poor communication and poor customer service. No personal service.

Solusarc's Response to BMWlady's Review

Written on: 15/08/2019

Good afternoon,

Thank you for submitting a review. I'm sorry to hear about the issue with the new grille.

Please can you confirm the first part of your registration number and which site carried out the repairs so I can look into this further?

Many thanks,
Jack
Solus Customer Care

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