Repair Front Bumper Panel

Solus www.solusarc.co.uk
★★★★★
4.6
From 9223 reviews
91.0% of users recommend this

  • Value For Money

Admindan's review of Solus www.solusarc.co.uk

“Repair Front Bumper Panel”

★★★★☆

written by Admindan on 19/07/2019

On the plus side the quality of the repair and speed of completion was excellent.The car was very well cleaned inside and out which was much better than you normally get from service dealers.The quality of the courtesy car was very good.

On the minus side although the communication from Solus was excellent,it was very difficult for me to contact Solus.It took a long time for the phone to be answered and a long time to get a response after leaving a voicemail.Also texts from Solus do not indicate that you can't reply to the text.This resulted in me advising of further repair required by text and then following no response I rang to be told that Solus didn't get the text.Also when told the repair was complete Solus advised that the excess was £20 higher than in my policy.This was sorted by me emailing quote me happy and forwarding the reply to Solus.

Overall happy with service.

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Solusarc's Response to Admindan's Review

Written on: 22/07/2019

Good afternoon

Thank you for submitting a review and letting us know that you are pleased with the service and quality of your repair. I'm sorry to hear that you experienced issues with communication during your repair.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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Admindan's reply to Solusarc's Comment

Written on: 23/07/2019

Wednesbury site, I also got charged at premium rates for replying to texts!!

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