Not happy with length of repair.

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Arodgers85's review of Solus www.solusarc.co.uk

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“Not happy with length of repair.”

Written on: 12/01/2019 by Arodgers85 (1 review written)

The length of the repair job to my car was outrageously long. I wish I would of been given the option to have got someone more local to do the job. The repair was delayed twice due to silly things that could of been dealt with in the early stages. It was only by luck yesterday that I phoned and asked for a call back I got my car returned. I was told on the phone my car was already programmed on my old keys, but when I got there I was told by the money man 'oh we had to get new keys... I've also noticed on my front bonnett where it's been repaired, there are 8 very faint scratches which needs to be addressed and paint work looks a bit saggy on the front left.

  • Southampton

    Location

  • Value For Money

Solusarc's Response to Arodgers85's Review

Written on: 14/01/2019

Good afternoon

Thank you for taking the time to submit a review. We're sorry to hear that your repair took longer than expected and that you were not happy with the quality of your repair.

Please can you confirm the first part of your vehicle registration number and which site carried out the repairs so I can look into this further?

Many thanks
Chris
Solus Customer Care

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