Guest's review of Solus www.solusarc.co.uk

“Repair of my Mercedes C220 Estate”

★★★★☆

written by on 10/01/2019

I cannot speak too highly of the quality of the repair, in which a new front door was fixed and the damage to the adjacent rear door repaired and painted. What was frustrating was the overall length of time, with the car delivered on 8 January following the damage incident on 15 December. An initial anticipated completion of 28 December was nearly achieved, at a reported 93% on 27 December, but the need for additional parts, and finding a part on back order that necessitated re-sourcing led to the delay. The Christmas period clearly did not help. Full marks to the team for the workmanship, and the superb cleaning / valeting job - remarkable. When I had direct contact with Solus I was extremely impressed with the people I spoke to, after initially monitoring progress via the GA team.

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Solusarc's Comment

Written on: 11/01/2019

Good morning

Thank you for submitting a review and letting us know that you are pleased with the quality of your repair and the service that you experienced from our team. I am sorry that the parts delay increased your repair time which you rightly state will have been impacted by the Christmas period.

Please can you confirm which site carried out the repairs so I can pass on your comments?

Many thanks
Chris
Solus Customer Care

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