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Asked by Rfirmstone on 7th October 2016 Report this content
What is the Head Office complaints procedure for Solus Accident Repair as I seem to have exhausted the local branch process?

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Answers (2)
Report this content G841eoa Written on: 12/10/2016
Not sure about head office procedures, but you can always try them, also complain to your insurance company & specify a time scale for reply, if Aviva chances are they will not respond, then go to the insurance ombudsman & get them to look into the issue with your insurance company & respectfully request that the poorly repaired vehicle is taken to a manufacture approved repairer to fix the problems.
Report this content MWROERS1949 Written on: 13/10/2016
I haven't had to escalate as I've been happy with them, bu I support the advice below from G841eoa MWR