Snows Group - www.snowsgroup.co.uk

I have recently exchanged my Seat Ibiza after a four year flexible finance arrangement. I had doubts as to how to proceed which were unfounded as I was sooo well looked after, encouraged to work through different options including keeping my existing car and also looking at the financial implications. At every step of the way I was given all the information I needed, not coersed at all but given all the help I needed with no time pressure. It was an enjoyable experience and the whole team at Basingstoke were interactive. I did decide to exchange my car and upgrade to a newer version and could not be more delighted and I know I can call in anytime to the Basingstoke branch if I have any questions or need advice and will again be well looked after. I wholeheartedly recommend the team for any aspect of car care. Gold star 10/10.

Extremely impressed with the service given when my Peugeot 3008 car went in for a service. Car items that needed to be dealt with where handled with such efficiency . I was made to feel at ease when dealing with the service desk . Every question l asked was answered with a detailed knowledge . My car had a valet service when finished . My husband and I where escorted to our car after the service finished & asked to expect it . It was so pleasing to drive away knowing all was well . Recently a like bulb under the back number plate fused . Booked the car in for today once again greeted politely by a young women and a young man on the service desk , just so helpful and attentive to detail . I just felt I had to right a review regarding my experience as a customer dealing with the service desk , service repairs and staff in general at Snows’s Chichester branch . It’s rare today to get such excellent service . Well done

bought a car from snows at romsey delt with the manager who was a top top man nothing was a bother had a small problem that was sorted straight away would highly recommend this company and defo the manager at romsey top class

daughter took her car into hedge end for front brake pads and was told they didn't need replacing...sounds good. she was told they just needed a clean, so she said ok. however she ended up with a bill £4 short of the cost of replacing them....the guaranteed cost of replacement £115....her bill on the day £111, how can they justify that?

Visited the Winchester showroom on October 2 to enquire about and arrange a test drive of a car on the forecourt. The salesperson in the showroom was in conversation with a person we took to be a customer. Although the salesperson was aware of our presence, he completely ignored us. He made no attempt to say something like 'I want be long, are you happy to wait'. We hung around for about 5 minutes, then came to the conclusion Snows were not interested in our business. We left the showroom and still there was no acknowledgement from the salesperson.

Poor contact from service department after car went in for repair under warranty. Different members of staff tell you there own thing and the manger couldn't care less! Communication is a real let down and you call for an update about your car and they can't even find it on the system. The repair was carried out a few weeks later and no paperwork received about what had been done the vehicle. Would never take my car back to this place again as the problem hasn't been repaired property as it still persists! I strongly recommend not to buy a car at snows group and not to use them for you servicing etc. An overall bad experience that certainly don't live up to their radio advert.

I bought a Honda Civic from Snows group Hedge End having seen it advertised. I viewed the car and noticed a few scratches in the paintwork which I noted. I was then asked if I would like to take the car out for a test run which I did, it's was yet another rainy day so I put the wipers on and noticed it was blearing my vision when driving. When we got back into the office I pointed the scratches out as well as mentioning about the wipers, so made an offer lower than the price quoted.. The sales person then said he would have to speak with his manager.. He then came back and said they would sort out the scratches but wasn't prepared to replace the wiper. In the meantime the manager went out and started wiping the window and trying to clean the wiper. He stated he didn't have any money in the budget to replace the wiper even though the sales person said it would cost around £20. The sales assistant then suggested when I buy the car on my way home I could stop of at Halfords and buy a wiper which I thought was really unprofessional. I wasn't really pleased but I agreed as long as the scratches was done as I know repairing paint work can be expensive i would sort out the wipers.. When I spoke to the sales person on the day of collection I asked if the scratches had been done he insured me everything was done. When I collected the car and drove it home because it had been raining when the rain stopped and I was able to really checked the car I noticed 3 chips on the bonnet which hadn't been there when we thoroughly looked over the car on the day of viewing and also the scratches which I was assured would be done hadn't been done. I also noticed, I can only describe as grease marks around the car as if they tried to quickly polish the car before I arrived. When I phoned to complain the sales person confirmed my suspicion as saying the only reason this may have happened with the scratches still there was the repairs hadn't dried and with the rain it may have watched the paint work away.. I was angry and stated surely if you know this you would do any alteration in advance and allow the paintwork to dry and not rush it.. Hence further chips on the bonnet in there haste and why I could still see some of the polish. I asked to speak with sales manager as this is not acceptably it's not all about taking your money and delivering the goods in worse condition than you first saw it.. I felt that all they wanted was to make a sale and get rid of me as quickly as possible. I definitely wouldn't recommend them. I appreciate they have a business to run but stick to what you promise that way both yourself and the buyer are happy. I am still awaiting a phone call back from the manager.. Feb 2014.

I bought a used car from Too Good 2 Auction - part of the snows group. When I put down a deposit we'd discussed the 2 dents present on the car and I used this as a bargaining point. I then returned 4 days later, allowing them time to MOT and tax the car, made the final payment and drove the car away. It was only when I got home that I noticed 2 NEW dents on the passenger door. They were definitely not there when I put down the deposit as I have an eagle eye for these things!

I have rung and discussed this issue with numerous 'salesman' and the manager. Each time being told it had dents when you bought it! Despite my clear and accurate descriptions of the problem they appeared not to understand that I was talking about new dents. The matter remains unresolved but they've sent me a letter saying they'd be happy to let their bodyworks people quote me for repairs!!!!

Don't buy from them! I am so upset and shocked that a large dealership can practise in such an unethical and underhand manner.

This is a relatively new Kia service agent to Basingstoke, they have taken over from the previous efficient service agent. What a change, we took our 6 year old Kia in for a 60,000 mile service, guess what? they hadn't got the parts even though the service was pre-booked. We only found this out when we collected the car after being told the service was complete. Most of the critical items were not done, including a cracked timing belt. we were charged £162 for what was in effect an oil change.

Kia UK have been next to useless, simply referring us back to the agent, the bottom line seems to be a great inconsistency in Kia agents, really good or useless for which Kia seems to have no control!