Snows Group Reviews - www.snowsgroup.co.uk

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★★☆☆☆
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Latest Reviews

★★★★★

“Go where you are cared for and looked after!!”

Written on: 03/09/2019 by happy1947 (1 review written)

I have recently exchanged my Seat Ibiza after a four year flexible finance arrangement. I had doubts as to how to proceed which were unfounded as I was sooo well looked after, encouraged to work through different options including keeping my existing car and also looking at the financial implications. At every step of the way I was given all the information I needed, not coersed at all but given all the help I needed with no time pressure. It was an enjoyable experience and the whole team at… Read Full Review

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★★★★★

“Excellent service at Chichester branch ”

Written on: 27/12/2018 by Short30 (1 review written)

Extremely impressed with the service given when my Peugeot 3008 car went in for a service. Car items that needed to be dealt with where handled with such efficiency . I was made to feel at ease when dealing with the service desk . Every question l asked was answered with a detailed knowledge . My car had a valet service when finished . My husband and I where escorted to our car after the service finished & asked to expect it . It was so pleasing to drive away knowing all was well . Recently a… Read Full Review

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★★★★★

“staff at snows romsey”

Written on: 24/05/2018 by Finch479 (1 review written)

bought a car from snows at romsey delt with the manager who was a top top man nothing was a bother had a small problem that was sorted straight away would highly recommend this company and defo the manager at romsey top class… Read Full Review

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★☆☆☆☆

“beware the rip off”

Written on: 08/02/2017 by cheagavara (1 review written)

daughter took her car into hedge end for front brake pads and was told they didn't need replacing...sounds good. she was told they just needed a clean, so she said ok. however she ended up with a bill £4 short of the cost of replacing them....the guaranteed cost of replacement £115....her bill on the day £111, how can they justify that?… Read Full Review

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★★☆☆☆

“Didn't want our business”

Written on: 06/10/2015 by Asiau314 (1 review written)

Visited the Winchester showroom on October 2 to enquire about and arrange a test drive of a car on the forecourt. The salesperson in the showroom was in conversation with a person we took to be a customer. Although the salesperson was aware of our presence, he completely ignored us. He made no attempt to say something like 'I want be long, are you happy to wait'. We hung around for about 5 minutes, then came to the conclusion Snows were not interested in our business. We left the showroom and… Read Full Review

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★☆☆☆☆

“Snows Group Poole”

Written on: 16/04/2015 by fpCalhoun398 (1 review written)

Poor contact from service department after car went in for repair under warranty. Different members of staff tell you there own thing and the manger couldn't care less! Communication is a real let down and you call for an update about your car and they can't even find it on the system. The repair was carried out a few weeks later and no paperwork received about what had been done the vehicle. Would never take my car back to this place again as the problem hasn't been repaired property as it… Read Full Review

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★☆☆☆☆

“Snows group in Hedge End Feb 2014”

Written on: 08/02/2014 by Ronnie4me (1 review written)

I bought a Honda Civic from Snows group Hedge End having seen it advertised. I viewed the car and noticed a few scratches in the paintwork which I noted. I was then asked if I would like to take the car out for a test run which I did, it's was yet another rainy day so I put the wipers on and noticed it was blearing my vision when driving. When we got back into the office I pointed the scratches out as well as mentioning about the wipers, so made an offer lower than the price quoted.. The sales… Read Full Review

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★☆☆☆☆

“Refusal to pay for damage THEY did to car! ”

Written on: 22/04/2013

I bought a used car from Too Good 2 Auction - part of the snows group. When I put down a deposit we'd discussed the 2 dents present on the car and I used this as a bargaining point. I then returned 4 days later, allowing them time to MOT and tax the car, made the final payment and drove the car away. It was only when I got home that I noticed 2 NEW dents on the passenger door. They were definitely not there when I put down the deposit as I have an eagle eye for these things! I have rung and… Read Full Review

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★☆☆☆☆

“Kia Servicing”

Written on: 09/12/2011

This is a relatively new Kia service agent to Basingstoke, they have taken over from the previous efficient service agent. What a change, we took our 6 year old Kia in for a 60,000 mile service, guess what? they hadn't got the parts even though the service was pre-booked. We only found this out when we collected the car after being told the service was complete. Most of the critical items were not done, including a cracked timing belt. we were charged £162 for what was in effect an oil… Read Full Review

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