I had a replacement Windscreen replaced through my insurance company Sage who appointed these installers. Started with failure of fitters to turn up on the agreed dates which I had to take time off work for. When the windscreen was finally replaced it leaked badly and soaked the interior of my Range Rover Sport. This company is trying to deny responsibility even though I had investigations carried out by 2 other companies who said the windscreen hadn't been fitted properly. They refuse to call me back or pay for a replacement Windscreen or the drying out of my water damaged vehicle and its electrics. In the end I have had to get the windscreen replaced by another company at my own cost along with booking my car in to repair the water damage. Saga also very unhelpful in this matter and expected me to try and sort these issues out with the installers that they appointed. I now how a huge bill to pay for the damage to my car from the badly installed Windscreen. If your insurance appointed them to do repair your windscreen say no and save yourself a whole lot of heartache and expense.

This morning I was mrnt to have my screen replaced after waiting 8 days for an appointment so the usual stuff happens turn down overtime wait in all day only to get a message from the engineer that he has been held up at this last job for over two hours and only just decided to send a message to let me know now so definitely not impressed with the communication at all and when I tried to rebook took over 30 minutes to get through so requested to speak to a manager let's see that happens. Such disgusting customer service and definitely not professional at all.

I called because I needed my passenger rear door window replacing. The woman on the phone insisted that my window had TWO pieces of glass in it, even though I was looking at my car and I told her the window was just one solid piece of glass, she argued a little and then eventually agreed with me. When the technician turned up 10 days later, they had brought the wrong window (one that had 2 pieces of glass). So arrogant to think she was right even though I told them three times it was ONE piece of glass. They also gave the repair technician the wrong address. Full day off work with no pay for no reason. I've tried to ring to rebook the fitting, because it's cost me £85, but I've been on hold for 30 mins so far. DO NOT use this company. They have taken my money, not fixed my window and now they won't answer my calls.

Booked an appointment to have a chip in my windshield fixed and was told they could show up at anytime so I had to stay in all day. Tried calling to confirm the booking day before and was on hold for over 45 min and I gave up. Came to the day, stayed in all day tried calling around 3 to see if anyone was turning up and was on hold for another hour with no answer. Absolute joke of a company

I had the unfortunate experience to have to use this company as it was through my insurance I had to get a new windscreen replaced. First I had to phone my insurance and they gave me "Nationwide motor glass" to ring June 8 and Tuesday 15 June was the appointment date. I rang nearer the time to make sure I had the appointment all ok. Tuesday 15 June didn't turn up. I rang to see if they are coming and the girl told me no appointment had bee made as the glass was not in stock. She said the first girl should not have given me the appointment. The girl said give me a couple of hours to ring around glass company's that they did not use to see if glass was available and would ring me back and guess what no phone call. Eventually they gave it to a sub contractor to do the job and did arrive. All in all I was on the phone waiting around 4 hrs in total. Then I had trouble getting the calibration certificate. This all started June 8 and eventually got the windscreen and the calibration certificate sorted on July 13. What a time to wait for a job to be done.

had to wait 2 weeks for appointment to fit windscreen. no one turned up. no phone call. I telephoned them on saturday, they didnt have any clue about anything. will go to a reputable company and get the work done. wanted to give no stars but wasn't allowed, so they have one star.

Had to have the windscreen on my car replaced.I was directed to Nationwide Motorglass by Hastings Direct.Called them to arrange a date,and they told me the technician would call an hour before they arrived,they also expect you be available from 08.00 to 17.00,so that is the whole day.The technician texted in the morning to let me know they would call an hour before they came to me.By 15.30 I had not heard from them so I decided to check ,and called the technician myself,he told me he would not be coming to on the day because "he had been held back on another job". He must not be very good at time management, if he had not realised by 15.30 he was going to be late for my job, and not found it necessary to inform the costumer. . That was a day lost. Called them again to rearrange,got given a new date,the technician came and replaced the windscreen,but unfortunately he broke couple of the brackets on the trimming mould,and did not tell me.When I next drove the car the mould popped out.Called them to arrange for the that to be replaced,the first time the technician did not have the trim with him,the second time he had the wrong color. That was now two days I have had to wait for them for nothing. I called to lodge an official complaint this time,and was called back by someone who described themselves as"complaints manager",and when I explained what had happened they tried to everything but except any responsibility, at one point even saying to me "If you bloody let me explain"costumers service of the highest standards I thought.They also assured me someone would be keeping me updated on the progress of my job.I has been two weeks since and no one has been in contact to let me know what is going on. IF YOU HEAR THE NAME "NATIONWIDE MOTORGLASS" RUN FOR THE HILLS. APPALLING

I have spent over £35 on hold with this company and still nothing, I wonder if they get paid for you being on hold the one that angered me the most was the last 1hr 10min and when I got through the young man said he only answers the phone and could not help.Hastings want nothing to do with me saying I must use nationwide motorglass please be careful.I am now just going to pay for it to be fitted locally by a reputable firm VERY Disappointed, Also Hastings said on my contract it would be free Nope £85 up front

No confirmation of my windscreen repair, called many times which also takes about 35 minutes to get through to anyone. After you finally get through, they will just hang up for no reason. Time to wait another 35 minutes to get through to someone else who has no idea what the issue and you have to start again. Never turned up on the first appointment, managed to get through & they said oh the engineer didn't have time. Did no-one tell you? Brilliant. Worse service I have ever experienced and I would never recommend to anyone. I would get in touch with your insurance and ask them if you can use Autoglass.

engineer took 4 times coming out to actually fit the glass to my vehicle as he had forgotten the glass or tools. as soon as i drove my vehicle after the glass was fitted i could hear rattling and water leaking so i called straight away and they sent me the same engineer out 2 weeks later to tell me there is nothing they can do about it! i called the company again telling them i was unhappy and all they could offer me was the same engineer to come and look at the window again. couldnt not recommended this company enough thankyou for messing up my car!

Absolutely disgusting, no service at all , no customer service at all, they hang up continuously, no one gets back to you after several promises of a 'call back' operators cant put you through to a manager or complaints department you are just told someone will call you back after waiting for ages and hoping the next person doesn't hear the call come through and sit silent hoping you will hang up! May of last year we had a chip to the windscreen, technician came to the home and replaced the windscreen, HOWEVER when he left he must have damages the trim as this flew off whilst driving, contacted customer service again for replacement trim, technician came out, (same guy) but with wrong colour trim? he had no justification as to why this happened and said he would report back for a replacement of the correct colour which he noted so that he had the correct information. 2 months later.......i had to call to chase this again as had not had one courtesy call/update on this, to be told they were trying to colour match the trim? said will be there in 3 weeks time to fit but didn't show? they called me on the morning even though i had booked time off to make sure this was done correctly , but they cancelled for a further 3 weeks. technician turned up, fitted colour matched new trim, and all seemed to be well, until it flew off again within 3 days of having it refitted! guess what....i called up and was told i would get another replacement and someone would be out as they had all of the details of the colour and trim etc. did they show, NO have i chased this ever since YES have i called many times over this period of time with no resolve - absolutely! has anyone called me back with a definitive answer? NO have i been passed from pillar to post - YES have i now got water ingress in my vehicle - Yes, and it is not ruining my car! I have called again today - lets see what doesn't happen again now? Nationwide, are you going to pay for a valet for my vehicle? i am guessing not can i use my vehicle - NO are you going to get this sorted with a capable technician? and will you get out to my vehicle that you received the excess for with a colour matched trim? Please can i have some form of resolve - I will be gaining advice from the ombudsman on this as it is beyond my comprehension. Mr Biggs

NATIONWIDE MOTOR GLASS!!!! Insured with Hastings which recommended this company had windscreen repair the fitter turned up with the wrong screen went away no further contact to me when I eventually phoned them they said they could not contact me as my phone had no signal bearing in mind they had my address & e mail they then gave me another date 2 weeks later which the windscreen had A large crack & shattered I could only see ahead not to the left so if a bike or a child was passing I would not been able to see them so I decided not to use the car. would you believe after 2 weeks they cancelled again stating they were running late.had no contact again so called yet again waited another week in total it was over a month just to get windscreen repaired no apology or communication PLEASE BE AWARE AS NOT EFFICIENT NO COMMUNICATION USE A PROFFESTIONAL COMPANY RATHER THAN HAVE THESE PROBLEMS ALSO THE HEATED WINDSCREEN DOES NOT WORK NOW BUT CANNOT USE THESE INDIVIDUALS ANY FURTHER ALSO BEWARE HASTINGS DIRECT INSURANCE COMPANY I CONTACTED THEM TWICE & THEY DID NOT WANT TO KNOW!. THIS COMPANY IS (NATIOWIDE MOTOR GLASS)

Nationwide Motorglass replaced the windscreen on my new car I'd owned for 3 months and caused damage to the upholstery post where the side airbags are located by using a chisel device to lever it out. They also damaged the chrome footplates on the doors. They then came out to photograph the damage they had caused. A 3rd visit to repair the damage was made and they 'super-glued' the upholstery back in position and brought the wrong parts to replace the chrome footplates. I was then called to say that they were not going to replace the damaged footplates because they had photographs showing the damage was already there. These photographs were from the second visit to assess the damage - this can be seen as the car is parked the opposite way round on the drive (I reversed the car on the drive for the windscreen installation). I have been totally ignored by Nationwide Motorglass complaints department who have not responded to any emails sent to them (over 28 days ago). I have to get the faults fixed myself - the footplates were left in a dangerous position and their own technician cut himself on it when he came out to photograph the damage. I am not sure if gluing an airbag cover back is the safest way to fix it either!!! I will be informing the car Insurance company that I wont use them again if I have to deal with Nationwide Motorglass.

I am currently experiencing the most appalling nightmare of a service ( if you can call it service ) wiry this company . In fact I will even change my car insurer on renewal because they made me use Nationwide Motorglass who are ruining my car . I had a large chip in my windscreen in August and waited in all day for the technician who texted me in the afternoon to say he wasn’t coming because he had too many jobs ! I then waited another week . The windscreen was replaced and after a day my rear view mirror fell off . The company wouldn’t send anyone out to me for ages and I spent 5 hours on the phone trying to get this sorted . Someone finally came a week later and fixed it . Now 3 months later the whole of my rear view mirror including the heavy casing holding all the electronics completely fell off the window . It is swinging about and I have had to tape it with heavy duty tape to the ceiling of my car to try to protect the unit. I reported this as an emergency a week ago but nobody would come out until today . Yesterday I got a call to say the technician was sick and they had nobody else so I have no idea when this is going to get sorted . My car is one year old and I am at my wits ends with it . I have a long drive to work and feel very unsafe without my mirror . I am also worried about the damage to my electronics and since the company refuse to put me through to anyone senior I can’t get anyone to help me . The nightmare continues . When I had a crack on a previous car Autoglass were so professional and came out very promptly And I had a warranty on paper . Nationwide don’t send emails ( I was told ) they give no paperwork . They are just a disgrace

Booked in 2 weeks ago told us they would call on the day to give actual time. Waited 6 hours. finally got in touch with main office at 2pm and then after another 15 minutes on phone was told they were not coming and it would be a further 10 days before they would come. Rang a different company and they will be here in 3 days. Do not use this company,

I really cannot believe the levels of incompetence of this company. I had to use them through Hastings Insurance (they will also be getting the boot next year) when I chipped my windscreen. I was told I HAD to replace the screen, not fill it. Appointment number one. They called two days before to say that no fitter was in the area. Appointment number two. The fitter turned up. With the wrong windscreen. How I laughed. Appointment number three. The fitter rang on the day to tell me that he'd cracked my windscreen in the van. I didn't believe a word of it. Appointment number four. The fitter turned up today. With the wrong screen again. By this time I'd had enough. I felt very sorry for the fitter who was a very pleasant chap. I told him to fill it if he could as I wasn't prepared to stay in for yet another day, waiting for them to cancel, crack it or turn up with the wrong one yet again. I've never had such poor service from both Nationwide Motorglass and Hastings. Do not under any circumstances use either company, they're hopeless.

Wow. Shocking customer service. Had to call these guys (Nationwide Motorglass) as my car insurer (Hastings Direct) use them. They took my card details a couple of weeks ago and said that the £85 I have to pay will only come out once the job is complete. Needless to say, 2 weeks on and the crack across my windscreen is now bigger as the technician didn't turn up last week and I didn't receive any contact at all so had to chase it up myself at 4pm on the day. Took about 20 minutes for someone to answer my call, and given the current crisis I understood why that might be the case. I was then put on hold whilst someone chased up the engineer and after 15 minutes I was cut off. Eventually I got through to another person and they put me on hold whilst they spoke with the engineer, who told them they were stuck at a job and wouldn't make it to me. So I had to rebook for this week and have taken another day off work as I'm a key worker and am still working during the crisis (not a home-worker). Got a message in the morning from the technician to say the appointment to come to me was on their list today but as I hadn't heard anything I messaged just before 3pm and the technician replied to say the day wasn't going to plan and it's unlikely he'll make it so will have to rebook again. So this will mean a third day of annual leave for me and I'm the one doing all the chasing. No offer of compensation for days lost at work, no guarantee that I'll be the first job of the day next time. Just hope my windscreen lasts until they eventually sort it out. Wish I could use another company and I wouldn't recommend them. 0 stars.

6 weeks ago I called my insurance company Hastings Direct with a chip in my windscreen. Repairable. They put me through to nationwide motor glass who 'set me up on the system', requested I pay them 85£ and then told me they would be in touch in the next few days. 2 weeks went by (I was away with work) get back, no post, no phone call, no date. and now the glass was cracked. Called them again, they 'set me up on the system' and asked for the money, again. Explained twice what happened ... then got passed on to somebody who knew what they were doing and found my existing account. We went through dates on the phone to discover the following thursday (10 days away) was the soonest they could get to me, and the repair man would contact me 1 hour before he arrived, between 9am-5pm. Following Thursday comes, I get a phone call. 11:30am. The glass was not delivered !! After a lengthly discussion with my insurance company and nationwide, we agreed I would get it repaired myself and nationwide would refund the 85£. guess what. coming up to 2 weeks later, no refund has hit the bank and I can't through to them ! I'm not what you would call, a happy customer...

I had a repair done for window replacement in October 2019. They have took the money out now mid Jan some 4 months after the work of which I expect u would take payment first! This has left me penniless and overdrawn for 2 days now till pay day. The complaints manager Sandip will not admit any negligence and sort resolvement around this all o ant is my fess at the bank paid. This company is a joke. Be aware if you think that you have paid. Between bank and window wa nkers I have spent 2 hours on the phone. Apparently it can take 6months for a payment to come out but they said they were satisfied at their end so closed the account and job so why take it out now.? Avoid at all costs. Affected credit Scot and out of pocket. Wan kers!

My insurance company put me in touch with National Motorglass. They don’t have a centre you can visit so I arranged a day off, bring freelance this cost me, for them to come to me. At 1000 I got a call from the fitter to tell me that he had the windscreen but didn’t have the trim, so couldn’t fit the windscreen. A wasted day off. I got another appointment for 3 days time, another day not working. The fitter arrived mid afternoon and then showed me the trim he’d been given didn’t fit the windscreen. However he said he had a universal trim he could use. I wasn’t happy with this as the car isn’t very old. But then I looked at the windscreen he was going to fit and it had two chips around the edge. By this time I’d had enough. I spoke to my insurance company and contacted a different windscreen company who immediately reassured me. Interestingly they told me that, after fitting, my windscreen would need to be calibrated, something National Motorglass never mentioned. A few days later I was able to visit the 2nd windscreen centre and get the windscreen replaced. Sadly I absolutely cannot recommend National Motorglass.