been waiting nearly 10 months!! may 2020

Nationwide Motorglass - www.nationwiderepairs.co.uk
★★★★★
4.7
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TerrellBullock257's review of Nationwide Motorglass - www.nationwiderepairs.co.uk

“been waiting nearly 10 months!! may 2020”

★☆☆☆☆

written by TerrellBullock257 on 26/01/2021

Absolutely disgusting, no service at all , no customer service at all, they hang up continuously, no one gets back to you after several promises of a 'call back' operators cant put you through to a manager or complaints department you are just told someone will call you back after waiting for ages and hoping the next person doesn't hear the call come through and sit silent hoping you will hang up!

May of last year we had a chip to the windscreen, technician came to the home and replaced the windscreen, HOWEVER when he left he must have damages the trim as this flew off whilst driving, contacted customer service again for replacement trim, technician came out, (same guy) but with wrong colour trim? he had no justification as to why this happened and said he would report back for a replacement of the correct colour which he noted so that he had the correct information.

2 months later.......i had to call to chase this again as had not had one courtesy call/update on this, to be told they were trying to colour match the trim?

said will be there in 3 weeks time to fit but didn't show? they called me on the morning even though i had booked time off to make sure this was done correctly , but they cancelled for a further 3 weeks.

technician turned up, fitted colour matched new trim, and all seemed to be well, until it flew off again within 3 days of having it refitted!

guess what....i called up and was told i would get another replacement and someone would be out as they had all of the details of the colour and trim etc.

did they show, NO
have i chased this ever since YES
have i called many times over this period of time with no resolve - absolutely!
has anyone called me back with a definitive answer? NO
have i been passed from pillar to post - YES

have i now got water ingress in my vehicle - Yes, and it is not ruining my car!

I have called again today - lets see what doesn't happen again now?

Nationwide, are you going to pay for a valet for my vehicle? i am guessing not
can i use my vehicle - NO
are you going to get this sorted with a capable technician?
and will you get out to my vehicle that you received the excess for with a colour matched trim?

Please can i have some form of resolve - I will be gaining advice from the ombudsman on this as it is beyond my comprehension.


Mr Biggs

  • Hampshire

    Location

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