I ordered 2 gas struts for the hatchback of a Peugeot 207 because of the good price, I should have read the reviews. Received a delivery 8 days after ordering to find the box was empty, I have tried to contact the company, surprisingly no response, on to UPS to try to find out if they know anything, at least they reply. I won't hold my breath.

So, I placed an order for a clutch cable, paid the extra carriage charges for 24h delivery as I was planning to drive to France... Three days later I am still waiting for the cable and have now been told that 24h delivery means "working hours"... WTH?!?! Thats THREE DAYS which is the standard delivery time anyway so WHY did I pay for 24h delivery that quite clearly stated on the website, when I placed the order, that delivery would be the following day! I have asked for a refund of the extra carriage charge and still not getting anywhere, still don't have the cable and still not able to drive to France! They are a nightmare!!!

I live in France and have used the mister-auto.com site over here, though I use the UK site to cross reference as I don't really trust my French that much. I have made half a dozen orders now, for things like brake pads, filters and the like. I only had one go wrong, which was not the fault of mister-auto. I have found the quality of their stuff to be OK and delivery when they have promised it. The French customer care has some differences to what you experience in the UK, but in the main they are reliable and trustworthy. I think you can give the site a go.

I phoned as the part which I came up with my reg no do not fit. The operator was very courteous and apologised. I had my money credited. Having found the proper part, which was a couple of items down from the one sent. I would say my fault. However I phoned to explain and advised, by another operator, to order on while the phone, a further 15% taken off. Overall very good service, a lot of others should learn from them!!!

Like most people, I always research before buying to mitigate potential disappointment. Upon reading reviews for Mister Auto I was obviously concerned however decided to order anyway as I wasn’t in a rush for the part and their price was easily cheaper than other suppliers. I purchased a brand new high powered 1.4kw starter motor for my Saab 9-3 2.0t convertible for less than £45 delivered using an online code that reduced the price by a further 15%!!! Once ordered, I received an email highlighting the delivery schedule and a UPS tracking number. The item was ordered on Thursday and arrived from France as per schedule within four days. Packaging was excellent; double boxed with plenty of bubble wrap and air bag packaging included. The part itself is of excellent quality and well manufactured with good quality motor housing, bendix, copper threadings etc… In all an excellent experience and I would certainly use this online supplier again.

Now first of all everyone who is writing here bad comments about mister auto they are not realised that they are ordering wrong parts and then blaming Mr.A!!! Let`s talk about a simple thing when you enter your reg number than search for example rear brake cylinder some makes/models has 2,3,or 4 different types which is displayed on a screen,(this is because car makers not Mr.A!!!)than if you can not decide which one is yours you should check your original part what you want to replace and than you avoided to order wrong part! You do not have to be a very clever people to do this,before you ordering from France! I never got wrong parts from them because I ordered exactly what I need! If you are not able to choose your parts,because you are not a mechanic or you are just simply stupid for it do not order car parts online! Go to the main dealer and pay triple price for parts or double price at any mechanic! One of the comments favourit: I placed my order,than I cancelled than the money gone from my account... HAAHHAAHHAA Why are you ordering if you do not want? If the transaction went through,yes your money gone and I belive lot of hassle to get back! But why did you ordered??? Happy online ordering in the future Guys!

ordered 3 piece LUK clutch, received 2 piece VALEO.. waited about a week for this to be sorted, and not the way i wanted either! Would have been nice to be asked what i actually wanted to happen instead of someone (not me!!) just deciding to send me the a release bearing for a clutch i didnt order.. yes its nice to get some parts cheaper but this kind of customer care is quite frankly mince wont be ordering again, euro car parts in the future

I rang Mister Auto and was told that delivery of an alternator for my father's Peugeot 106 would be about 3 days. I needed the alternator in two days. As the price was so good - £45 including delivery - I took a risk. The alternator arrived the very next day - from Lyon in France! I was able to track the parcel accurately - and discovered that the alternator was loaded onto a plane in Lyon airport the same day that I ordered it. The "Bolk" alternator looks brand new, and works perfectly. I think that "Bolk" is Mister Auto's own brand. My local village garage charged £90 to fit it .... They wanted to sell me a Lucas alternator for £165!

I had been rather concerned reading poor reviews about Mister Auto and items not turning up or being in stock; however I have used them three times and service has been faultless so far! Let's hope this continues!

I found this website while searching for parts and was impressed by the low priced for brand names Lemforder, TRW, Febi, Delphi and Moog, oh.. and Bolk? I was even more impressed that any of these seemed available from the same vendor. After reading many negative reviews, I was concerned that there would be a problem with my oder for two Audi A8 control arms. As I was paying by credit card I wasn't bothered by the money side as they always take care of disputes, but it would be a hassle too. I placed the order for half the price of Eurocarparts and they were dispatched 4 days later and arrived 2 days after that along with UPS tracking with SMS updates. The parts were correct and perfect.

French maybe,but did that matter? NO. (correct) Parts ordered Tues, delivered Thurs. Quality parts reasonable price.Tracking spot on with "UPS" Have I had poor service from UK based companies YES.

I have no reason to doubt the (few) five-star ratings on here, even if your reaction might be to wonder who actually wrote them. For my part this crowd of clowns are a complete disgrace who don't merely occasionally drop the ball - instead their entire business model is just rubbish. Trist me, they don't have the bits they show as 'in stock', they debit your card the moment you place an order rather than when they fulfil (itself a questionable practice), when you chase for delivery they finally confess they don't have the part, and at the time of writing no refund is forthcoming. They are shower of rubbish people and the only regret is that they are clearly getting away with leaving a trail of destruction before they meet justice - but that day is coming. Don't ignore the reviews (I made that mistake). Look at the stats, do the maths, and proceed at your peril. I know it all sounds so plausible, but ask yourself "'could they be lying?". The answer to that question is 'yes', so listen to your head ...

I must be a complete idiot because I keep going back for more, attracted as many are by reasonable prices for well known brands. For me the reality has been that 6 out of 8 of my orders were not fulfilled. Items shown as being in stock and then 24 hours later e mail to inform me that they were unavailable. Trite customer service replies advising me that they ship 3000 orders and so on.... Paypal reimbursements were delay on each occasion. I think this is a shameful and potential customers should seriously consider looking elsewhere for their car parts.

Ordered brake parts for my car to be told that one of the items was not in stock after I had paid. Tried to cancel the other part that was in stock but they told me it was too late as it had been dispatched which was a lie. I messaged them at 6:53am and they messaged back at 10:03 and told me the item had been sent. Looked at the UPS tracking note and it said it was ready for collection at 13:07 and picked up by them at 21:20. Also big problems trying to get a refund for the out of stock item. I have messaged them but still no refund. Paid with PayPal so have reported it to them. Avoid this campany and buy local, might cost a few pounds more but at least you will get good service and can easily return a item if it wont fit.