The centre manager of this branch is outstanding. She gave me first class customer care today in a world full of disappointment from service providers. The MOT team should be commended also. Highly recommended!

I had 2 rear tyres fitted at KWIK FIT HOUNSLOW on my car and found  the lady very efficient and even when the car was booked in the same day, she quickly had the technician, Nas to fit the tyres and get the 4-wheel tracking done. They were excellent and I'm so glad they did a fantastic job. Highly recommend this location as they are quick and very friendly! Keep up the amazing work.

My right indicator light went yesterday My local garage is shut today (sunday) so I turned up at kwickfit hounslow early They were short staffed and couldn't guarantee they could do job today. I went somewhere very close and was told all my lights need replacing as it was water corrosion not bulb. I went back to kwickfit really upset and the man there said just wait and I will look at it . When he did he said nope just bulb blown and showed me the bulb which other place didn't even take out . I had all my lights replaced as others were close to going. I'm so grateful for honest man that was extremely busy but was,so kind and professional and saved me a 4 hour school run tomorrow as its hour each way on bus. I understand I can't name him but I hope he knows he did an amazing job and really saved me alot of time ,stress and money which I appreciate so much .

Replacement puncture tyre broke valve damaged every wheel bolts absolutely rubbish

The person I dealt with and his team were excellent super helpful and accommodating!! Despite on short notice we had to come in for quick check on the pressure as the lights kept flashing from our long drive. But the person I dealt with and his team were quick and efficient in identifying the problem and resolving it quickly - so thank you so much and highly recommended!! :) :)

Left car at 8.30am for MOT and basic service. Surprised to be told car wouldn't be ready until mid-day but in the event it was actually not ready until after 2pm. No phone call as promised to say when it was ready. Turned up to collect car and was ignored in waiting room for 15 mins and even then the service was abrupt with no information given regarding the work carried out. Front of office staff definarely need training in customer service - not sure if it was because I was female. Definitely don't recommend and won't go there again.

kwit fit hounslow garage never answers the phone. They take customers phone calls as a headache job. I called the few times regarding pricing and car delivery time. But never got a phone answered. I had to physically go every time if I have any questions. In fact they dont bother to answer the phone. To get it prove I went to hounslow kwik fit garage when they were not answering the phone for some questions about parts and labor charge. I call they from my mobile on there landline phone when i was physically present in the office to see whether number is correct or no and what they do when phone rings. I was shocked to see that when I called on the kwik fit garage number the phone rang in the office in front of me and 2 people in the office doing nothing but not bothering to answer the phone. This is the customer level service they provide. They want the bloody customers to come to the garage to get the information instead of dealing with queries on phone. bad service

Very profesinal service.And very friendly. I will definetly recomend this place to my friends n family. Just recently I check in at kiwifit (HOUNSLOW) and had my car ford fussion engine light solved, which many other local garages cheated me but could not fix this problem. Very happy with my car now. Thanks kiwi fit Hpunslow.

DISHONEST PEOPLE - BEWARE!!! I took my Audi A3 for a service and specially asked if they could use the Castrol Edge Protection Engine oil prior to making a service booking. Gerald, the Kwick Fit manager said yes there is no problem, it will cost me an additional £20 to use a specialist oil. I was quite happy in doing so, so I went ahead and made the booking online. When dropping the car off, the morning of the car service, I reminded Gerald that I wanted to use the Castrol Edge Protection engine oil. He told me that as I booked online the Kwick Fit standard oil was Mobil 1. He then agreed to carry out the service using the Castrol oil with no added expense. I remind him once more that I wanted to use this particular engine oil and he confirmed that he will change it, after I gave him my car. When I called later to see if my car service was complete, I again spoke to Gerald and asked him what oil he used. He said Castrol GTX, so I started to get suspicious. When I arrived at Kwick Fit to collect my car, I again what engine oil did he used. He said the one I specified, so I asked him which one and his response was "you know the Castrol". I asked again which one and he said the one you specified, my answer was which one was that, and he then said said Mobil 1. Clearly there has been some unfaithfulness and dishonestly. I made it perfectly clear that I wanted to use the Castrol Edge Protection engine oil and with the fact that I was happy to pay up to £20 extra. I am outranged by the fact the I had been lied to. Beware everyone!

The Service provided by Staff at Hounslow Branch, situated on Staines Road, has been Excellent in all departments. They were very courteous, polite and extremely helpful and deserve a special mention. The cost of parts - value for money. Good Range of tyres to select from at reasonable prices. However, my only "gripe" is the Quality of Exchausts could certainly be much better.

Very good - particularly the brake check - good value - exuasts was also cheaper here