Go elsewhere

Kwik Fit - www.kwik-fit.com
★★☆☆☆
1.6
16.0% of users recommend this
  • Value For Money

mattcarter80's review of Kwik Fit - www.kwik-fit.com

“Go elsewhere”

★☆☆☆☆

written by mattcarter80 on 27/06/2019

Service was excellent. I can’t same the same for pricing.
I went to the local Kwik-Fit today with a slow puncture on a run flat, which they do not repair as policy. I’ve no objections to that so had 2 new tyres fitted. The rub is that I was charged £577 for having them fitted when if I had been able to wait a couple of days (I couldn’t), they would have been under £400 (excluding fitting) when purchased on the Kwik-fit website.

Below received from Kwik-Fit, justifying the near 50% additional expense;

‘With regards to the on-line pricing, we are generally able to offer better prices on-line than in centre due to inclusion of both web exclusive offers and promotions and the efficiency savings on tyres which are supplied to order, on demand, rather than from pre-paid immediately available stock.

The stock available in centre and on-line may also include a difference in available products and our garages are advised to manage their stock to ensure that there is no crossover between product coming in to match agreed on-line orders with fitting appointments and product maintained as generally available to all customers.

Tyres ordered online are not available for fitting on that same day and are delivered to the centre from our National Distribution Centre for each specific order made via the website. To meet these requirements, we generally offer appointments for three or five days from the date of purchase. Express fitting can be expedited for same or next day for an additional cost of £5, £7.50, £10 or £12.50 per tyre dependent on size, to cover specific courier of the tyres required either to meet the order or immediately replenish used centre stock.

Unfortunately, our centres do not have access to our on-line prices and are not able to compare accordingly. We do not have the authorisation to conclude a price match here at Customer Services, but with appropriate supporting documentation this may be offered at the centre managers discretion at the time of quotation and fitting.

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